About the role
In this role, you will partner with leaders and stakeholders to conduct evidence-based service reviews, assess the effectiveness and efficiency of services, and provide actionable recommendations that support decision-making and long-term sustainability.

Work type: Permanent full-time
Classification: Band 8, $122,040 plus super

Key responsibilities include:

• Lead and manage the end-to-end delivery of service reviews, ensuring consistency, transparency, and compliance with the Local Government Act 2020 and other regulatory requirements.
• Analyse service performance and community needs, using financial, operational, and benchmarking data to assess efficiency, effectiveness, and alignment with Council strategic objectives.
• Develop evidence-based recommendations and collaborate with stakeholders to integrate findings into business planning, service planning, and budget processes.
• Maintain and enhance the City’s service review methodology to ensure it remains contemporary, rigorous, and fit-for-purpose.
• Prepare clear, accessible reports for the CEO, Executive Leadership Team, and Council on service review outcomes and organisational implications.
• Facilitate collaborative service review processes, partnering with managers, senior leaders, and employees to foster ownership of outcomes.
• Support organisational capability by mentoring and coaching colleagues in service review methodologies and best practices.
• Monitor and report on the Service Review Program, using accurate data to track progress and improvements against plans and budgets.
• Implement systems, processes, and workflows to enhance the Service Review Program, ensuring compliance with policies, governance frameworks, and regulations.

About you
To be successful in this role, you will have a tertiary qualification in public policy, business administration or management, economics, commerce or related discipline and extensive experience in a similar position.

Essential Experience:

• Proven experience in program evaluation, service reviews, performance analysis, or business planning within the public or broader government sector
• Experience facilitating organisational review processes and engaging senior stakeholders in complex, evidence-based discussions.
• Strong analytical skills, with the ability to use financial, operational, and benchmarking tools to evaluate service performance.
• Excellent communication and report-writing skills, able to translate complex analysis into clear, actionable recommendations.
• Demonstrated facilitation and stakeholder engagement skills, with the ability to foster collaboration and build consensus.
• Established leadership skills, with the ability to motivate and guide teams, foster a positive work culture, and drive successful outcomes. 

Preferred candidates will be required to undergo a National Police Check and Working with Children’s Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Nikki Short | Senior Talent Acquisition Partner Nikki.Short@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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