About the role
In this role, you will ensure the unit’s success by managing accurate and timely billing, receipting, and revenue collection.  You’ll provide professional leadership and guidance to team members while overseeing the creation and issuance of accounts through the City’s billing systems.

Work type: Permanent full time. Start date negotiable for January 2025.
Classification: Band 6 ($90,263-$97,365 pa) plus super

Key responsibilities include:

• Coordinate the timely and accurate processing of incoming revenue from all sources and the processing of transfers and adjustments.
• Ensure all City debt is processed through the corporate system and followed up as required.
• Assist with the development, maintenance and updating of the City’s cash management policies/procedures and other procedures.
• Prepare correspondence in response to enquiries as required.
• Provide clear and effective communication to all customer enquiries, both internal and external.
• Complete administration functions in an accurate and timely manner to support the Coordinator Revenue, Property & Valuations.

About you
To be successful in this role, you will have five years’ experience in a similar role and superior customer relationship skills to build cooperative working relationships.

Essential Experience:

• Proficiency of property and rating principles and practices which relate to the Local Government Act and other relevant Acts and Regulations.
• Experience in customer contact/public relations and the capacity to manage difficult customers.
• Proficiency in the use of system networks, computerised databases, particularly about property and customer systems, together with associated reporting and Microsoft software.
• Application specialist with billing, receipting and collection and general ledger systems.
• To be able to manage a debt recovery program using the statutory processes and to develop other methods of improving the amount collected annually.
• Effective team member skills to support and contribute to an environment of high-functioning, productive and engaged teams.
• Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

Create our future together at the City of Greater Geelong
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

If you're passionate about inclusivity and community, apply now – we’d love to meet you!

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries:  Fiona Chapman | Talent Acquisition Partner | FChapman@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.