About the Role
As the Security Technical Support Officer, you will play a major role in our front of house concierge team, support the management and administration of council security systems, including access control, CCTV and other computer-based applications. You’ll also assist with tasks in the mailroom operations. This role involves working closely with the Security Technical Officer to maintain security processes, supervise contractors, and handle daily security-related tasks for council-managed facilities.

Work type: Permanent Full Time
Classification: Band 5 $76,355 - $86,617 pa plus super

Key responsibilities include:

• System Support: Assist in the programming, updates, and troubleshooting of access control systems, intruder alarms, and electronic lockers.
• Maintenance Coordination: Respond to security requests, allocate repairs, and ensure timely maintenance.
• Contractor Supervision: Liaise with contractors, manage work orders, and ensure safety and compliance.
• Concierge Assistance: Support front-of-house operations, conduct security inspections, and ensure a professional presence at the concierge desk.
• Mailroom Duties: Oversee internal mail operations, including managing incoming/outgoing mail and assisting with digital mail systems.
• Collaboration: Work with the Security Technical Officer and Facilities Maintenance team on physical and system-based security operations.

About you

•  Qualifications: Certificate 3 in Security Operations (including Control Room Monitoring and Screening), WorkSafe Construction Induction (White Card), and a current Working with Children Check (employee).
• Experience:
  • Proficiency in computer systems, including MS Office 365 and security-specific applications.
  • Knowledge of building security systems, access control, CCTV, and building management systems.
  • Familiarity with Occupational Health and Safety requirements, including Safe Work Method Statements.
• Skills: Strong interpersonal skills, the ability to prioritize tasks under pressure, and excellent problem-solving abilities.

Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

Create our future together at the City of Greater Geelong
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

If you're passionate about inclusivity and community, apply now – we’d love to meet you!

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Neal Taylor  | neal.taylor@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.