About the role
In this newly created, you will work alongside the current Infringement Administrator, where you will manage the infringement lifecycle and be regarded as the subject matter expert for infringement administration, providing advice and guidance to the Communituy Safety and Regulation team. You will generate detailed reporting to both internal and external stakeholders and create procedures and work instructions documenting the infringement management process.

Work type: Temporary Part Time (4 days per week) through to June 2025
Classification: Band 6 $90,263 - $97,365 (pro rata - plus super)

Key responsibilities include:

• Application Specialist for Infringements software and systems, providing advice and training to other Council staff.
• Management of phone calls and correspondence relating to infringements and appeal requests.
• Conduct reconciliations of infringement uploads to the infringements database and collate key infringement data for internal reporting.
• Complete reports required by Department of Justice, Fines Victoria and other external bodies and assist with statutory Infringement audits as required.
• Register infringements selected for court action with Fines Victoria.
• Assist Council’s Prosecutor by preparing and collating relevant information as requested.
• Assist Council’s Internal Ombudsman by preparing and collating information relevant to an appeal against an infringement.

About you
The ideal candidate for this role will have experience in a prosecutions or legal environment, with infringement experience highly regarded. You will be confident in liaising with a diverse range of people, be highly organised, good attention to detail, enjoying working in a collaborative team environment and have a process improvement mindset.

Essential Experience:

• Experience in an administration role with a customer service focus.
• Ability to interpret, apply and clearly explain decisions to both the public and other Council staff.
• The ability to exercise discretion and maintain confidentiality in handling issues of a sensitive nature.
• Demonstrated ability to develop initiatives and implement a process of continuous improvement.
• Ability to analyse, comprehend research and summarise relevant data and issues.
• Understanding of a regulatory framework within a customer service environment
• A tertiary qualification in Business/Administration or substantial experience in a similar role.

If this sounds like the role for you, then click apply now!

Create our future together at the City of Greater Geelong
At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply – we’d love to meet you!

We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.

A career with us
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people.  We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. 

We offer:

• salary sacrificing and novated lease options
• cultural and ceremonial leave
• study leave
• paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
• IVF, surrogate and miscarriage bereavement leave
• training and career development opportunities
• a healthy and safe environment
• our employee wellbeing program
• corporate membership rates at Swim Sport and Leisure facilities
• unlimited access to LinkedIn Learning 

Applications and Enquiries
Click the Position Description link to view more information about this position.

Enquiries: Janice Meaden – Coordinator Amenity Protection | JMeaden@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au  noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.