Job Summary:  

Under the lead work direction of the Santos Manuel Student Union (SMSU) Facilities and Services Coordinator and the Coyote Lanes Lead, the Coyote Lanes Attendant is responsible for greeting customers, checking out equipment, processing point-of-sale transactions, handling cash, and providing high-quality customer service at both the front desk and on the floor of the facility. Becoming an integral member of a hard-working team of full-time and part-time staff within the Santos Manuel Student Union, a Coyote Lanes Attendant should be able to work independently and as a team member. Attendants should be willing and flexible to work with a diverse population of participants, members, and Coyote Lanes staff

Responsibilities include, but are not limited to:  

Front Desk Operations & Customer Service

• Greet customers and provide excellent front-line customer service
• Answer questions, provide tours, and share accurate information
• Maintain positive and effective working relationships with customers
• Inform appropriate staff of any customer issues

Point-of-Sale Transactions & Equipment Checkout

• Operate POS system and handle cash transactions
• Check out and return equipment
• Complete filing and organizational tasks as assigned

Facility Oversight & Policy Enforcement

• Enforce Coyote Lanes and SMSU policies
• Monitor activities to ensure safe and enjoyable use of the facility
• Understand and explain facility and university rules to guests

Facility Maintenance & Troubleshooting

• Clean and maintain lane conditions during assigned shifts
• Troubleshoot basic pinsetter and equipment issues
• Reporting maintenance problems or safety hazards

Reservation and Scheduling Support

• Review the reservation system daily
• Follow up with client reservations and respond to inquiries

Emergency Preparedness & Safety Compliance

• Participating in the facility’s Emergency Action Plan
• Report accidents and complete required documentation
• Following the Injury and Illness Prevention Plan
• Reporting unsafe equipment or conditions

Meetings, Training & Organizational Engagement

• Attend and participate in staff meetings
• Maintain knowledge of SMSU/CSUSB mission, events, and updates
• Must obtain First Aid/CPR/AED certification within 90 days of hire
• Must participate in CSUSB Cah Handle Training within the first 30 days of hire

Other Duties as Assigned

• Assist with relevant tasks that support Coyote Lanes and SMSU operations

Minimum Qualifications: Required Education and Experience  

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.  

• Special Qualification: Admission or registration as a CSU student.  

Required Qualifications  

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.  

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)  

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)  

• Eligible to work in the United States  

• Payroll Requirement: Social Security Card  

Compensation and Benefits:  

Student Employment Anticipated Hiring Range: $16.50 per hour.  

The compensation offered will consider internal equity and experience among other factors.  

Position Information:  

Work status: Part-Time, Temporary, Seasonal  

The application deadline is: 9/11/2025 at 11:55 pm (PST)  

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).  

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).  

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.  

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.  

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).  

Conditions of Employment   

Background Check   

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Driver’s License Check   

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.  

I-9  

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.  

Statement of Commitment to Diversity  

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.  

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion  

Closing Statement:  

Reasonable Accommodation  

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.  

Smoking  

CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.  

Clery Act  

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act