Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $7,371.00 per month to $10,823.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Information Technology Consultant - Expert Level

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on July 31, 2025.

Responsibilities

Coordinates logistics, reporting, remediating, and documentation efforts related to compliance with the CSU systemwide ATI guidelines and Title II compliance

• Prepares ATI annual reports reflecting all goals and deliverables achieved in the areas of web, instructional materials, procurements, and other possible areas. Coordinates submission of these reports to the CO annually.
• Monitor progress on previously upgraded status indicators to maintain the assigned status level. Generate, gather, and present evidentiary documentation to support the selection of status levels across all success indicators and standards.
• Identify and request resources required to operationalize the status indicators, create business practices, and reach an "established" level or above.
• Technical advisor to the Sr. Director, CIO, and ASO director on implementing section IV, "Information Resources and Technology Access" of EO 1111 and ATI Coded Memorandums.
• Coordinate the effort on meeting DOJ/Title II compliances requirements with necessary departments or teams across campuses.
• Continuously seek to improve processes and procedures and maintain technical and functional procedural documents and policy guides for existing and new business processes concerning ITS Digital Accessibility and the ATI campus plan. Monitors status of all ATI compliance business process documentation, including revision status, related positions, or departments required to maintain ATI business continuity, maintains said documentation in the cloud-based repository and publishes on the web when required.
• Collaborates with the Sr. Director, CIO, ASO Director to improve ATI compliance, with ITS training to develop accessibility training content and curriculum, and with information technology colleagues across campus to further the mission of ATI.
• Generates statistical reports at the request of the Sr. Director, CIO, or ASO Director and to complete ATI reporting and planning.
• Develops, updates, maintains, and publishes ATI content on ATI SharePoint, and the University's ATI web page.
• On some occasions, oversees student assistant time and labor paperwork, scheduling, and related administration to ensure compliance with university Guidelines.
• Participation in institution and system-wide meetings: Incumbent shall participate in all ATI priority areas monthly Subcommittee meetings to align their procedures and objectives with the goals and success indicators of the ATI annual report and campus plan. Participate in monthly CO systemwide ATI meetings.

Project Management

• Identify and document technical requirements, specifications, and test plans for assigned projects.
• Define and document functional needs, project scope, project plans for assigned projects, or coordinate the resources needed to execute these tasks. 
• Serve as project manager/coordinator on assigned projects.
• Communicate project status/risks/issues effectively with management, end-users, and internal/external technical staff.
• Estimate cost, resource, and time estimates for projects and enhancements 

Documentation and Training

• Acquire or prepare documentation for accessibility compliance, supported applications, projects, and systems.
• Provide training and communication materials to the campus community regarding accessibility compliances, or to users that maximize their ability to utilize system capabilities, features, and other resources.
• Complete training as required by assigned applications or projects when needed.

Application and Systems Administration

• Install, configure, modify, maintain, and/or administer applications. Coordinate networks, databases, and other infrastructure needed for supported applications, or coordinate the resources needed to execute these tasks.
• Coordinate with database and system administrator to ensure adequate backup and plan for business resumption applications.
• Act as primary and/or secondary application administrator for applications assigned by the manager.

Production Support

• Provide responsive support for production issues and outages, helping ensure minimal downtime and loss of productivity and service.
• Provide high-quality end user support and apply effective troubleshooting techniques.
• Prepare comprehensive root cause analysis and present alternative solutions with cost/benefit/risk perspective.

Minimum Qualifications

• Basic foundation of knowledge and skills in technical information systems and application program packages which may include working knowledge of common software application packages, equipment platforms, reference database systems and sources and training methods and a basic understanding of networks, data communication and multimedia systems.
• Graduation from a four-year college or university with a degree in Computer Science, Information Systems, Educational Technology, IT Operations or a related field; or an equivalent combination of related education and experience.
• Experience and/or knowledge of assistive technologies.

Preferred Skills and Knowledge

Education, Experience, Knowledge, special skills and abilities required

• Bachelor's degree in any major from a four-year accredited college or university.
• Prior experience in reviewing accessibility conformance documentation and creating Equally Effective Alternate Access Plans.
• Thorough working knowledge of Section 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA), and the Amendments Act of 2008, and other laws and regulations as they pertain to the mandates of acquiring accessible information and communication technologies as a state and federally funded higher education organization.
• Strong technology skills along with an understanding of digital accessibility as it relates to Section 508 and current WCAG guidelines.
• Experience with assistive technology in both desktop and mobile platforms, specifically screen-reading technology, to contribute expertise to vendor-run product accessibility demonstrations as required., E.g. JAWS, NVDA, and VoiceOver.
• Must possess demonstrated ability to communicate thoroughly and effectively both orally and in writing, as well as solid constructive listening skills.
• Ability to coordinate multiple projects and tasks without the loss of integrity to work, as well as organizing, monitoring, and guiding others to ensure desired outcomes are achieved.
• Project management experience to effectively manage deliverables and maintain business continuity.
• Knowledge of a wide variety of operating systems, network configurations, client/server technologies, and software standards and systems.
• Strong consultative skills with the ability to work and communicate with users to define and meet data needs and requirements.
• Ability to monitor and manage vendor relationships to ensure responsiveness and quality.
• Ability to work with a diverse group of supervisors, co-workers, users and external stakeholders or vendors.
• Experience in Application Administration in a technical role.

Preferred Certificates, licenses, education

• Master's degree in any major from a four-year accredited college or university.
• Experience as system administrator on any major LMS and 3^rd party Teaching and learning applications.
• Prior experience coordinating long-term disability, compliance, or accessibility-related projects within CSU system or higher education.
• A deep understanding of the nuances and differences between 508 EEAAPs and 504 individualized accommodations.
• Certified with a Trusted Tester and/or Certified Professional in Accessibility Core Competencies (CPACC) or other accessibility or disability credentials.
• Working knowledge of CSU Executive Order 1111 and ATI coded memorandums.
• Working Knowledge of the latest DOJ/Title II compliance requirements.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.