Job Overview
Under general direction of the Associate Registrar of Enrollment Management Services, the Quality Service Coordinator is responsible for the coordination and support of customer inquiries in Cougar Central. In consultation with the Quality Service Representative Lead in EMS, the incumbent will coordinate and support customer service initiatives to inform, aid and guide prospective students, new students, current students, alumni, faculty, staff, and external partners.
Incumbent will also be responsible for overseeing student staff in Enrollment Management Services. In this capacity, the incumbent will assist the Associate Registrar in organizing daily workloads, scheduling, training, mentoring and directing student staff. Daily functions include answering phones, responding to emails, and assisting with general support duties of Admissions and Records. The incumbent will utilize the knowledge gained from this role to help inform EMS management of trends and concerns. Incumbent will also help generate and organize daily, weekly and monthly reports to assess workload and rearrange department priorities as necessary.
Position Summary
Quality Service Coordinator (Administrative Support Coordinator I)
This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal.
Anticipated Hiring Salary Amount: $3,864 per month
CSU Classification Salary Range: $3,864 - $6,072 per month
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and diversity. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
For assurance of full consideration, please submit application, cover letter and resume by 11:55pm on January 1, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu.
Supplemental Information
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The systemwide CSU Vaccination Policy can be reviewed at https://calstate.policystat.com/policy/13116180/latest/. Questions should be sent to the Office of Human Resources at hr@csusm.edu.
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Positions are posted for a minimum of 14 days.
