JOB SUMMARY:

Responsible for facilitating Entertainment performances. Position promotes positive guest experiences through one-on-one interactions with guests and by assisting performers.

MAJOR RESPONSIBILITIES:

• Facilitates entertainment performances by providing positive service and accurate information to guests according to Entertainment departmental guidelines and expectations. This includes, but is not limited to; assisting with lines, camera and photos, autograph books, show panels, setting show area with or without the use of barricades, and other guest/management needs.
• Responsible for the safety and physical well-being of performers while on set. Responsible for guest and performer safety by maintaining a clear show area for the duration of travel and performance. Responsible for safely escorting performance vehicles to, on and from set, while monitoring guest safety.
• Assists and accompanies Entertainment performers to, on and from assigned sets, and providing time calls by use of hand signals or verbal communication. Supports Animated Characters with dressing/undressing character costumes including zippers, snaps, shoes, and head pieces.
• Responsible for assisting in operational/administrative duties which may include; daily set up and strike of stanchions, queues, and signage, proper use and refueling of company vehicles, completion of daily paperwork, and consistent communication with leads or management regarding any relevant information relating to the operation.
• Expected to occasionally participate in Entertainment performances as directed by Entertainment Management.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is preferred.

EXPERIENCE:

• 1+ year’s theme park or guest service experience preferred; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Valid FL Driver’s License required.

ADDITIONAL INFORMATION:

• Responsible for ensuring performer and guest safety during guest/character interactions and upholding UO’s Mission of delivering unforgettable experiences to our guests.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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