JOB SUMMARY:

Responsible for assisting with the execution of internal and external Special Events, this includes being responsible for managing all the equipment for each Event and moving it prior to and after each Event. The primary duty is to act as ambassadors to Event Guests by welcoming them, communicating Event flow information and providing overall park directions. The Event Guide must be comfortable interacting with people and be able to provide exemplary Guest Service.

MAJOR RESPONSIBILITIES:

• Serve as Park Ambassador during Internal, Revenue and Youth related Events. Assists with various aspects of Special Events including arrivals/departures, support Event check-in and distribution of materials (ponchos, maps and credentials), hold event perimeters and escorting or directing Vehicles, Charter Buses and Guests around the Resort.
• Assist with Crowd Control for Marquee and Production Events. Responsibilities include, but are not limited to: Parades, Nighttime Shows, Productions, Concerts, and Grand Openings. Responsible for maintaining safety in large crowds, including, but not limited to set-up and tear down of large amounts of crowd control equipment (barricades, rope and stanchions, carts and signage), escorting guests and/or equipment, parade handling, and providing vocal or hand signals direction to large crowds. Assist various departments with operational assistance as needed.
• Practice 10/5 rule, answers Day/Event Guest questions and offers general UO information while providing exemplary Guest Service. Provides Guests with assistance as needed. Demonstrate a strong working knowledge of the Resort.
• Assist with building, movement and clean-up of department equipment (i.e. barricades, retractables, and stanchions) around the Resort. Demonstrate safe equipment practices and maintain a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

High school degree or GED preferred.

EXPERIENCE:

Universal Orlando experience preferred but not necessary. Must have strong interpersonal skills, the ability to think on your feet and also be able to demonstrate park knowledge (attraction locations and descriptions, restroom locations); or equivalent combination of education and experience.

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