- Employment Type: Full Time, 35 hours per week
- Duration: Up until 31 December 2027
- Remuneration: Broadband 5/6, Level 5 from $92,265, Level 6 from $108,021 plus 17% super
- Location: Kensington, New South Wales
- Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position.
Position Summary
The Teaching Support Officer (Level 5 or Level 6) provides high-quality operational and administrative support to the delivery of undergraduate coursework teaching across UNSW Medicine & Health. Reporting to the Team Lead, the role is responsible for coordinating a broad range of teaching support activities, including timetabling, class scheduling, learning management system (LMS) administration, assessments and examinations, course administration, and stakeholder support to ensure the effective delivery of teaching programs.
At Level 5, the role focuses on delivering day-to-day teaching support by coordinating teaching logistics, maintaining learning management systems, supporting assessments and examinations, preparing academic casual contracts, managing course information, monitoring enrolments, and providing high-quality customer service to students, academic staff and Conjoints. The role also contributes to reporting, continuous improvement initiatives, and the effective operation of the Teaching Support team.
At Level 6, the role builds on the Level 5 responsibilities by providing higher-level oversight and coordination of complex teaching support processes across the Faculty. This includes leading activities related to timetabling, class management, examinations, academic information systems, myExperience surveys, ECLIPS, ECOS, and casual academic engagement. The role also interprets and advises on university policies and procedures, coordinates cross-functional teaching support processes, and drives continuous improvement by reviewing, enhancing, and implementing more efficient teaching support practices across the Faculty.
Some Key Skills Required:
Level 5:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience. Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.
- Demonstrated experience providing effective customer service and support to clients at all levels.
- Well-developed interpersonal and written and verbal communication skills.
- Advanced time management, organisational and problem-solving skills, including the ability to meet deadlines.
- High proficiency of computer literacy, working with a range of computer systems and applications, including Microsoft Office 365 suite including Teams, OneDrive, Excel, Word, PowerPoint and Outlook and with using UNSW’s enterprise systems.
Level 6 (in addition to Level 5 above):
- Ability to work independently with minimal supervision and work productively as part of a team.
- Significant relevant experience in a similar role in a tertiary organisation.
- High level ability to apply knowledge and draw on significant experience to analyse and resolve complex and sensitive issues efficiently and effectively.
- Substantial experience in providing a broad range of teaching administration support and specialist advice to Academic staff.
Please refer to the position description for full details.
Progression Criteria
Advancement to a higher level within a broad-banded position is not automatic and requires the endorsement of your supervisor and approval from Senior Management. The following criteria must be met before progression can be approved:
The incumbent will normally be expected to have reached the top step of level 5 prior to progression to level 6.
Criteria for progression to level 6 will be based on satisfactory performance of all duties and accountabilities at level 6 and a demonstrated capacity to take on the duties and accountabilities of the position at level 6.
Benefits and Culture:
UNSW offer a competitive salary and access to a plethora of UNSW-perks including:
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- 10 days paid cultural leave per year
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
More information on the great staff benefits and culture can be found here
How to Apply:
Submit your application including your resume & selection criteria online before Wednesday 22nd July at 11:55pm.
To be considered for this role, you must address the Selection Criteria which are outlined in the “Skills and Experience” section of the position description. Applications that do not address these criteria will not be considered
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks: -
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
Get in Touch:
Aarti
a.aarti@unsw.edu.au
Talent Acquisition Associate
Please apply through the application portal and not via the contact above.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
