Finance Support Services Lead
- Employment Type: Full Time (35 hours per week)
- Duration: Continuing
- Remuneration: Level 7 $113,926 - $123,302 (depending on experience) + 17% super + leave loading
- Location: UNSW Kensington Campus, NSW (hybrid)
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters:
The Finance Services Support Lead ensures the smooth delivery of high-volume finance operations across UNSW. This role is central to maintaining financial accuracy, service standards, and process integrity across Faculties and Divisions.
You will lead frontline finance operations, strengthen controls, improve reporting visibility, and drive process improvements that enhance efficiency and financial governance. Your leadership directly impacts service quality, operational performance, and the effectiveness of UNSW Finance.
Key Responsibilities:
- Lead and supervise Finance Support Services Supervisors to ensure accurate and timely delivery of Accounts Payable, Accounts Receivable, and general finance transactions.
- Partner with the Manager, Finance Support Services to oversee operational performance, monitor service levels, and manage risks and escalations.
- Analyse weekly transactional reports, interpret data trends, and provide clear performance insights and reporting.
- Act as the escalation point for complex finance enquiries, providing expert guidance on finance systems, processes, and procedures.
- Manage team workload and productivity to meet service delivery targets and stakeholder expectations.
- Contribute to finance projects and initiatives with a strong focus on process improvement and operational efficiency.
- Support capability uplift through coaching, mentoring, and targeted training within the team.
Skills and Experience:
- Tertiary qualified in a relevant field with substantial experience in operational finance within a large, complex organisation (ACA or CPA desirable).
- Experienced in leading teams in high-volume transactional finance environments.
- Strong analytical capability, including advanced Excel skills and performance reporting expertise.
- Confident managing stakeholders and communicating clearly across different levels of the organisation.
- Process-driven, solutions-focused, and able to prioritise effectively in a fast-paced environment.
For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
How to Apply: Submit your CV & a succinct 1-2 page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 17th March 2026
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
- Compliance with the necessary combination of these checks is a condition of employment at UNSW.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
