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• Full time continuing role within UNSW IT as a Lead Developer (D365 CRM) within our Student Solutions directorate
• Starting salary is $148012 plus generous super and leave loading
• Kensington, Sydney location, 2-3 days in the office, Hybrid working

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The role is responsible for developing contemporary rapid application development methodologies, identifying and building system designs, structures and tools, and initiating and overseeing end-to-end delivery of solutions. The role is also responsible for ensuring quality assurance of solutions, managing stakeholder engagement. The role reports to Technology Manager and has no direct reports.

Accountabilities:

• Take responsibility for the end-to-end delivery of solutions using an Agile/ Test Driven Development approach.
• Lead the technical development planning and implementation requirements for solutions on various platforms and engage with customers and key stakeholders to ensure successful delivery on requirements.
• Lead and facilitate technical discussion and decision making in the team, and provide coaching, advice and support on technical development.
• Recommend designs, structures and tools for systems which meet business needs and is user friendly, which take into account target environment, performance and security requirements and existing systems.
• Analyse and document functional and non- functional requirements of complex solutions for users.
• Prepare unit, system, and acceptance test cases to validate delivered solutions.
• Manage business process testing, including developing test scenarios, analysis and reporting of test results, to ensure that new or updated processes and instructions deliver the planned business benefits and improved ways of working for the end users.
• Investigate operational requirements, problems and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Analyse stakeholder objectives and the underlying issues arising from investigations into business requirements and problems and identify and recommend solutions for consideration.
• Test solutions implemented on the platform, and work with Testing and Analysis colleagues in agile delivery.
• Provide support and advice as required on end users training to ensure adequate training on the use of the solutions is provided.
• Engage with the relevant technical people in UNSW IT to manage environments, deployments and tenancy administration activities.
• Proactively manage complex risks, issues and financials, and work with the team to ensure appropriate solutions are in place.
• Support leadership in optimising the way in which the teamwork, including practices, organisation, and resourcing to promote team dynamics and opportunities for continuous improvement.
• Oversee and finalise effective communications with key stakeholders, both internal and external and provide influential input with stakeholders to achieve business outcomes.
• Align with and actively demonstrate the Code of Conduct and Values
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Who you are:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Minimum 5 years’ experience implementing solutions using various technology platforms including custom built and vendor provided solutions.
• Experience working with Agile and other deliver methodologies.
• Experience using a delivery management tool (e.g. JIRA or MS Team Foundation Server).
• Advanced hands‑on experience designing and extending Microsoft Dynamics 365 Customer Engagement solutions across Sales, Customer Service, and Dataverse.
• Deep capability in D365 customisation, including plugins, workflows, JavaScript, solution design, and Dataverse extensibility patterns.
• Highly proficient across the Microsoft Power Platform, including Model‑Driven and Canvas Apps, Power Automate, Power Pages (Liquid, authentication, portal customisation), and Power BI analytics.
• Strong Azure PaaS engineering skills, including Azure Functions, Logic Apps, Service Bus, API Management, and Key Vault.
• Proven experience delivering complex integrations, data migrations, and custom extensions using C#, .NET, Dataverse SDK/Web API, and Azure Integration Services.
• Demonstrated ability to design and lead enterprise-grade D365 and Power Platform implementations.
• Deep understanding and practical application of ALM, solution layering, and DevOps pipelines across the Microsoft ecosystem.
• Experience with preparation and execution of test cases.
• Sound experience in leading, coaching and motivating team members, as well as effective dispute resolution skills.
• Sound consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
• Comprehensive analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Benefits and Culture

• Flexible Working Options (work from home, flexible hours etc) 
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section.

Applications close:  Tuesday 10th of March at 11.30pm

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:- 

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Get in Touch:

Jen MacLachlan

j.maclachlan@unsw.edu.au

Talent Acquisition Partner – UNSW IT

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.