Head of Workplace Services
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Job no: 537147
Work type: Full Time
Location: Sydney, NSW
Categories: Information Technology
- Employment Type: full time continuing role as Head of Workplace Services, UNSW IT
- Excellent salary package available
- Location: Kensington campus in NSW (Hybrid Flexible Working) 2-3 days in the office
UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
The Head of Workplace Technology & Services leads UNSW’s workplace and academic enablement technology environment, ensuring that students, educators, researchers, and staff have access to modern, connected, and high-performing digital tools and experiences.
This role drives the strategy, design, and delivery of technology products and services that underpin the university’s teaching, research, and administrative functions — including collaboration platforms, hybrid teaching technologies, research support environments, and digital campus experiences.
Operating within a product-led, service-oriented model, this role ensures workplace technologies continuously evolve to meet user needs through innovation, automation, and human centred design.
This role reports to the Director Customer Service and has direct reports.
Specific accountabilities for this role include:
- Influence and lead the creation of strategies, policies, standards and practices to ensure compliance between UNSW strategies, technology strategies, and enterprise transformation activities.
- Lead a portfolio of workplace technology products and services, including digital collaboration, learning and teaching technologies, research computing support, and multimedia services.
- Drive the transition toward a product-led, experience-driven service model that integrates agile delivery, UX design, and data-informed decision-making.
- Ensure that workplace, teaching, and research technologies are reliable, secure, and continually optimised for performance and accessibility.
- Partner with faculties, schools, and research centres to co-design digital solutions that enhance the student experience, enable teaching innovation, and accelerate research outcomes.
- Foster strategic partnerships with technology vendors and higher education networks to identify emerging opportunities and innovations.
- Champion automation, sustainability, and inclusivity in technology design and delivery.
- Lead and develop a high-performing, multidisciplinary team that embodies UNSW’s values of collaboration, integrity, innovation, and respect.
- Monitor, prioritise and guide UNSW leadership on market and environmental trends, business strategies and objectives, and identify the business benefits of alternative strategies.
- Develop and lead the presentation of business cases for high-level initiatives, and prioritise to progress opportunities to invest more broadly for greater business benefit.
- Provide expert, specialist advice to drive transformation programs, providing strategy and services to support the resolution of conflicting demands and/or designs and initiatives that continue to mature this capability
- Create and champion a safe working environment, and proactively identify and escalate potential risks and ensure security is appropriately addressed. Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities.
- Align with and actively demonstrate the Code of Conduct and Values
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.
Who you are:
- Tertiary qualifications in a relevant field or equivalent service experience in large scale multi- business unit technology environment.
- Extensive experience and knowledge of contemporary workplace technologies used in a research and teaching university.
- Demonstrated ability to cultivate and leverage sector & industry relationships to ensure class leading solutions, services and value.
- Superior level of workplace, service delivery and Audio-visual technology knowledge, understanding of future trends and the general technical landscape.
- Bring a focus of continuously improving service quality and customer experience across all faculties and schools in the provision of specialist support.
- Experience drive a product centric approach to IT services.
- Demonstrated experience leading workplace product and service strategy development, engineering and delivery across a multi-disciplinary, multi-site, multi-country environment.
- Ability to develop and lead the implementation of robust digital strategies to deliver business outcomes and experience with driving technology change.
- Strong analytical skills, effective business planning and budgeting skills with demonstrated experience in strategic and operational planning.
- Strong leadership and people management skills, with significant experience in building effective / high performance teams ensuring appropriate development and retention of staff.
- Versatile, results-oriented, with a continuous improvement focus and ability to influence outcomes with both senior leaders and other stakeholders throughout the organisation.
- Demonstrates creativity, innovation and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
- Strong interpersonal, communication and negotiation skills.
- Able to develop effective relationships and influence key stakeholders at all levels in the organisation
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
How to Apply: please apply through the portal, we would like you to submit a full application including resume and addressing the who you are section.
Applications close: Thursday March 5th at 11.30pm
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
Talent Acquisition Partner – UNSW IT
Please apply through the application portal and not via the contact above.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Position Description
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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