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Stakeholder Communications Coordinator

• Employment Type: Full Time (35 hours per week)
• Duration: 12-month contract
• Remuneration: Level 7 $113,926 - $123,302 (depending on experience) + 17% super + leave loading
• Location: UNSW Kensington Campus, NSW (hybrid)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Student & Stakeholder Communications team supports the Division of Education and Student Experience by delivering clear, timely and targeted communications to academic and professional staff. As the Stakeholder Communications Coordinator, you will create engaging content across multiple channels, helping staff stay informed about key initiatives and opportunities that enhance teaching and the student experience. You will report to the Manager, Student & Stakeholder Communications and supervise up to two direct reports, as well as casual staff or interns when required.

Key Responsibilities:

• Lead, supervise and support Communications Officers, ensuring effective workflow, best practice and development opportunities.
• Deliver high-quality, customer-focused communications and contribute to continuous improvement.
• Implement communications plans and identify ways to improve content effectiveness.
• Provide research, advice and best-practice guidance to stakeholders across the University.
• Collaborate with faculties and divisions to support initiatives, issues and opportunities requiring communication.
• Maintain communication tools, documentation and user guides for the team.
• Use data and feedback to enhance communication content and channels.
• Organise stakeholder feedback activities, including focus groups.
• Ensure appropriate governance and use of systems such as Insight CRM, SiMS and email platforms.
• Develop and update web content with stakeholders and subject matter experts.
• Produce reports for senior managers and support campaign evaluation.
• Champion UNSW’s brand, tone of voice and commitment to the student experience.

Who You Are:

You have:

• A relevant degree or equivalent knowledge and experience, ideally within Higher Education. Professional qualifications in communications or a related field are desirable.
• Demonstrated experience delivering communications and engagement through a range of channels.
• A strong understanding of target audiences and expertise in writing high-impact messages for internal stakeholders.
• Proven ability to influence and collaborate effectively with stakeholders at all levels, internally and externally.
• Excellent written and verbal communication skills, with experience producing tailored content for diverse audiences.
• Advanced computer literacy, including Microsoft Office, CRM systems and digital content production tools, with the ability to work independently and meet tight deadlines.
• Experience in using and analysing communications and engagement data to inform decision-making.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: Submit your CV & a succinct one-page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) by 11:55pm, 4^th January 2026

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.