- Employment Type: Full Time (35 hours per week)
- Duration: Continuing
- Remuneration: Level 7 from $113k + 17% superannuation & leave loading
- Location: Kensington NSW (Hybrid Flexible Working; not remote-only)
Why your role matters
UNSW Library is a leading and innovative academic library that enriches and advances the education, research and societal aspirations of the UNSW community through barrier-free access to knowledge, information services and spaces.
The Digital Library Support Specialist works within the Digital Library Initiatives team in the Library. The team manages, maintains, and develops the applications that underpin the online delivery of scholarly information resources and online services provided by the Library to the UNSW community.
The team supports vendor hosted products, including the Library’s Services Platform, the Digital Collection management system, authentication and the CRM platform. The team works with product vendors and other Library units to ensure that these platforms deliver a client-focused experience to staff and students.
The team configure and maintain interoperability with other systems and applications, including enterprise systems at UNSW, ensuring that all systems comply with cyber security requirements.
The team innovate new solutions utilising existing Library systems to enhance the Library’s capabilities to meet client needs.
About You:
We are seeking a curious, adaptable professional who thrives at the intersection of technology and people, quickly developing proficiency in new systems while collaborating across teams to improve user experiences. In addition, you will:
- Bring a strong technical aptitude and are keen to upskill, adapt and innovate with new technologies.
- Confident working across multiple technologies and learning what’s needed.
- Open to technical pivots when required and enjoy problem-solving in a changing environment.
- Value collaboration and communication and working closely with diverse teams across the Library, and other stakeholders.
- Take the time to understand workflows, pain points, and user needs (staff and students) and ideate solutions to improve systems and processes.
- Bring an adaptable mindset and a practical understanding of system capabilities and limitations, enabling you to respond effectively as technologies, policies, and security requirements continue to evolve.
- Be comfortable balancing BAU work with ongoing change and continuous learning.
- Be motivated by roles that combine technical skills with service delivery, supporting online systems and improving the digital experience for users.
For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
How to Apply:
Submit your application online before 8pm Monday 19th January 2026 your resume and a cover letter outlining your interest for the role. In the application form, you’ll also be asked to answer the following criteria questions:
- Can you describe your understanding of library services platforms and related systems?
- Tell us about a time you worked with a range of stakeholders to understand their needs and deliver an improved workflow, system, or solution. In your response, describe how you communicated with both technical and non-technical audiences, managed differing perspectives, and what outcomes were achieved.
- Describe an example that demonstrates your high-level analytical and problem-solving skills. How did you investigate a complex issue, and how did you use evidence or data to inform your decision-making?
- Provide an example of where you had to write documentation for a process, procedure or project, and how the documentation served its purpose.
Get in Touch:
Tanya Holm
Manager, Digital Library Initiatives
t.holm@unsw.edu.au
UNSW is closed from 23 December 2025 and re-opens 5 January 2026.
Please apply through the application portal and not via the contact above. Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff
