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• Employment Type: Full Time Permanent  

• Remuneration: $113926 + 17% super (level 7) 

• Location: Kensington UNSW Campus (hybrid) 

Why Your Role Matters 

The Change and Training Analyst (Student Systems) supports the effective adoption and ongoing use of student systems through training, communication, and user support. With a focus on business-as-usual and capability building, this role helps ensure staff and students can confidently use systems beyond project delivery. Working under the direction of the Senior Change Manager, you will: 

• Deliver hands-on training, user support, and adoption activities for student systems  

• Develop and maintain user resources, including guides, FAQs, and training materials  

• Provide responsive day-to-day BAU support, ensuring user questions and issues are addressed promptly  

• Support the execution of change and training plans aligned with project delivery  

• Collect and analyse user feedback to improve training, support, and adoption outcomes  

• Maintain knowledge repositories to ensure consistency and continuity of support  

• Align BAU training and support activities with project initiatives to enable smooth transition to operations  

• Collaborate with project and operational teams to embed change and build end-user capability 

About You 

This is a great opportunity for someone looking to grow their skills and build a career in change management. You’re a collaborative, user-focused professional who enjoys helping others build confidence with systems and translating change into practical, easy-to-understand guidance. You bring: 

• Experience developing and delivering user training and support resources in a system or service environment  

• Strong communication skills, with the ability to clearly explain system or process changes to diverse audiences  

• Experience providing BAU user support while contributing to change and adoption initiatives  

• A proactive approach to gathering and applying user feedback to improve training and support  

• Exposure to, or interest in, change management frameworks and principles 

• Experience with student administration systems or processes in a higher education environment is desirable but not essential 

• An understanding of accessibility, inclusive communication, and universal design principles would be ideal 

This is a hybrid role working Monday to Friday. The position is full time permanent. You may occasionally be required to participate in testing or system development activities outside of standard business hours. 

Candidates will need to have valid working rights – this role is not available for sponsorship.   

Recruitment process: Please submit your resume and a cover letter addressing the “About You” section of the job ad and telling us why you think you are a suitable candidate for the role. 

Applications close:  24 April at 11.55PM 

Get in Touch (for job related queries only – applications will not be accepted if sent to the contact listed): Anne de Voronine, a.de_voronine@unsw.edu.au   

Applications cannot be accepted if sent directly to the contact listed  

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.  

Pre-Employment Checks 
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. 

These pre-employment checks may include a combination of some of the following checks: -  

• National and International Criminal history checks 

• Entitlement to work and ID checks 

• Working With Children Checks 

• Completion of a Gender-Based Violence Prevention Declaration 

• Verification of relevant qualifications 

• Verification of relevant professional membership 

• Employment history and reference checks 

• Financial responsibility assessments/checks. 

• Medical Checks and Assessments 

Compliance with the necessary combination of these checks is a condition of employment at UNSW.