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• Remuneration:  $113,926 +17% super (level 7) 

• Location: Kensington UNSW Campus (hybrid) 

Why Your Role Matters  

Student systems sit at the heart of the university experience. As a Business Systems Specialist, you’ll play a key role in ensuring our student information systems are fit for purpose, compliant, and continuously improving.  

The role acts as a functional and technical bridge between business users and IT, ensuring that Student Information Systems (SiMS) and integrated platforms support the effective delivery of the student lifecycle, from admissions through to graduation. It supports continuous improvement, solution optimisation, and service delivery excellence. 

Responsibilities summary 

• Act as a subject matter expert for student systems and end-to-end student lifecycle processes 

• Analyse business needs and translate them into functional requirements, system configurations, or user stories 

• Support and deliver system enhancements, upgrades, and change requests, including testing and documentation 

• Partner with business owners to review current processes, identify pain points, and recommend practical, scalable solutions 

• Liaise with IT teams and vendors to investigate, troubleshoot, and resolve system issues 

• Contribute to projects involving system improvements, integrations, and digital transformation initiatives 

• Conduct end-to-end testing and support user acceptance testing (UAT) for system releases 

• Create and maintain process maps, system documentation, training materials, and user guides 

• Ensure data integrity and compliance with relevant policies, procedures, and regulatory requirements 

• Provide expert advice, training, and knowledge sharing to colleagues and end users 

Who you are 

You’re a systems-minded problem solver who enjoys improving how things work and helping others succeed. You bring a mix of business analysis capability, systems experience, and strong stakeholder engagement skills. You will bring: 

• Experience working with student information systems or similar enterprise platforms in a complex environment 

• Strong analytical skills, with the ability to translate business needs into effective system solutions 

• Hands-on experience supporting system configuration, enhancements, and testing 

• A solid understanding of business process improvement and service optimisation 

• Confidence working with both technical and non-technical stakeholders 

• Excellent communication skills and a collaborative, customer-focused approach 

• The ability to manage competing priorities and deliver quality outcomes 

• Experience with data analysis or reporting tools (desirable) 

• Tertiary qualifications in information systems, business, education administration, or equivalent practical experience 

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include:   

• Access to up to 17% Superannuation contributions and additional leave loading payments   

• Flexible working arrangements 

• Discounts and entitlements (retail, education, fitness)  

Recruitment process: Please submit your resume as well as cover letter that addresses your motivation and your suitability for the role addressing all points under the “who you are” section of the job ad.   

Applications close:  12 February 11.55PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au   

Applications cannot be accepted if sent directly to the contact listed  

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.  

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.  

Pre-Employment Checks 
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. 
These pre-employment checks may include a combination of some of the following checks:- 
• National and International Criminal history checks 
• Entitlement to work and ID checks 
• Working With Children Checks 
• Completion of a Gender-Based Violence Prevention Declaration 
• Verification of relevant qualifications 
• Verification of relevant professional membership 
• Employment history and reference checks 
• Financial responsibility assessments/checks 
• Medical Checks and Assessments