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• Employment Type: 7 month fixed term role, UNSW IT, full time position. Manager, Desktop and Infrastructure
• Excellent salary package available
• Location: UNSW Kensington Campus (Hybrid Working Opportunities)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

This position provides leadership and specialised technical knowledge and direction around image standardisation, and Quality Assurance testing of new products and solutions and ensures a high-quality user experience for desktop, laptop, and mobile platforms. They will be expected to build a strategy around the end-user architectural foundation creating a framework to deliver efficient digital solutions to UNSW IT customers as well as manage the delivery and execution of ITSM framework within the Enterprise, with key focus on Incident, Change, Release, and Knowledge Management. A key part of the role will be to take the initiative in identifying and negotiating appropriate personal development opportunities as well as analyse requirements and advise on scope and options for continuous operational improvement. This role works under broad direction, is self-initiated, and performs an extensive range and variety of complex work activities. Influences organisation, customers, suppliers, partners and peers on the contribution of own area of expertise.

Specific accountabilities for this role include:

• Build compliance strategies to ensure that system software is tailored to facilitate the achievement of service objectives.
• Lead the investigation and coordination of risk mitigation and problem resolution of potential and actual service problems.
• Manage and select effective end user hardware and hardware management design standards, methods and tools, consistent with agreed enterprise policies and best industry practices.
• Develop and implement strategies that ensure hardware designs balance functional, service quality, security, systems management and sustainability requirements.
• Lead a team of technical specialists, and provide expert technical knowledge in the systems testing of platform specific versions of the software products on varying platforms.
• Manage IT assets for a selection of devices, working with the Vendor and Supply Chain team to ensure that management of the acquisition, storage, distribution, movement and disposal of assets is carried out in a cost effective and efficient way.
• Use quality management models and techniques to identify areas for improvement within end user desktop and infrastructure, including but not limited to hardware standards, cloud technologies, enterprise end user management and security systems and practices.
• Hold responsibility for installation projects, providing effective team leadership, including information flow to and from the customer during project work.
• Influence and lead the creation of strategies, policies, standards and practices to ensure compliance between UNSW strategies, technology strategies, and enterprise transformation activities.
• Drive collaboration to align critical key stakeholders with diverse objectives to agree and adopt the technology strategy and new solutions.
• Monitor, prioritise and guide on market and environmental trends, business strategies and objectives, and identify the business benefits of alternative strategies. • Develop and lead the presentation of business cases for high-level initiatives, and prioritise to progress opportunities to invest more broadly for greater business benefit.

Your skills and experience:

• Tertiary qualification in a relevant discipline, plus a minimum 10 years IT experience in a service industry or on a similar scale to UNSW, of which 5 years has been in a management role.
• Extensive experience and knowledge of diverse end user technologies and desktop cloud services and vendors.
• Experience in an infrastructure management role with accountability and responsibility for budget management, and team management in a multi-sourced environment.
• Superior level of desktop technology knowledge and the general technical landscape.
• Proven ability to successfully develop and lead the implementation of robust digital strategies to deliver business outcomes and experience with driving technology change.
• Strong analytical skills, effective business planning and budgeting skills with demonstrated experience in strategic and operational planning.
• Strong leadership and people management skills, with significant experience in building effective / high performance teams along with developing and retaining staff.
• Versatile, results-oriented, with a continuous improvement focus and ability to influence outcomes with both senior leaders and other stakeholders throughout the organisation.
• Demonstrated creativity, innovation and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
• Strong interpersonal, communication and negotiation skills including the ability to develop effective relationships and influence key stakeholders at all levels in the organisation.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined above and in the position description.

More Information: visit https://www.jobs.unsw.edu.au/

Contact

Jen MacLachlan, email: j.maclachlan@unsw.edu.au

Applications close: Sunday 6th of April 2025 

Benefits and Culture

• Flexible hybrid working
• An additional 3 days of leave over the Christmas Period
• Access to lifelong learning and career development
• Progressive HR practices
• Discounts and entitlements 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.