- Employment Type: Full-time, continuing
- Remuneration: Competitive total package
- Location: Kensington, NSW (Hybrid working model)
About UNSW:
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
Why this role matters:
This is a pivotal time to join the UNSW People and Culture Operational Team, with a strong focus on collaboration and continuous improvement, and compliance in everything we do to support the UNSW Community.
We aim to simplify complexity, standardise processes for efficiency, and improve how we deliver our services to enhance the employee experience. Payroll compliance is a critical priority, and this role will play a key part in driving improvements and ensuring confidence in pay accuracy.
If you’re passionate about delivering exceptional customer outcomes, driving improvements in pay processes, and creating a seamless people and culture experience, we’d love for you to join us!
About this role:
This role will be instrumental in fostering a high-performance culture within the People Services and will work closely with the Director of People Operations. Key responsibilities include.
- Leading essential People & Culture services, with a strong emphasis on payroll and pay compliance.
- Enhancing processes to ensure consistency, compliance, and efficiency, while aligning with best practices to improve the employee experience.
- Guiding the evolution of the People Services function to deliver outstanding service and build trust across the organization.
- Collaborating with stakeholders at all levels to identify and address areas of improvement.
About You:
We’re seeking a dynamic, hands on leader with:
- Extensive experience leading P&C shared service delivery functions in a large complex organisation.
- A deep understanding of payroll operations, compliance frameworks and Australian employment law, with a proven track record in driving payroll accuracy and confidence.
- Proven success in managing case resolution processes, including tracking, reporting, and escalations.
- Demonstrated success in standardising and improving processes to reduce risk and enhance customer outcomes – Lean Six Sigma training would be desirable.
- Exceptional customer services skills and the ability to create a positive employee experience.
- Strong analytical and problem solving skills, including proficiency in case management, ticketing systems and using data to inform decision-making.
- Proven ability to lead cultural and operational change with a focus on excellence, simplification and compliance.
Indigenous Targeted Role:
As part of UNSW’s commitment to equity, diversity and inclusion, applications for this role from people of Aboriginal and Torres Strait Islander descent are strongly encouraged. However, we welcome applications from all suitable candidates.
We offer a creative, safe and inclusive workplace for our Indigenous staff, we offer other great staff benefits, such career development opportunities, a generous superannuation, additional leave over the end of the year, and other discounts. You can find more information here.
To find out more about how we support our Indigenous staff and grow their careers, refer to this page Careers at UNSW for Indigenous Australians | UNSW Sydney
To access our Indigenous Strategy, refer to https://www.indigenous.unsw.edu.au/
For any questions about the kind of support available for our Indigenous staff or any questions about this targeted role please get in touch with our Manager, Indigenous Employment, Nat Chenhall n.chenhall@unsw.edu.au
General Enquiries:
For further information on the role & responsibilities, please refer to the Position Description
For General Enquiries about this role please contact: Ian Hoyles, Talent Acquisition Manager
E: i.hoyles@unsw.edu.au
Please note that the above email is for general queries about the role only. To ensure we treat all applicants fairly and equitably all formal applications must be made via our online application process – applications made directly unfortunately cannot be accepted – please ensure that you apply online via the application portal.
Apply:
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description) before 11.55pm on 10th April 2025.
*Please note: Sponsorship is not available for this role, valid Australian working rights are required on application*
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
