About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We’re looking for an experienced Customer Care Team Lead to lead a busy and hardworking team based in Somersby. You’ll oversee a high-volume customer care function supporting municipal customers, councils and residential customers. The team manages a broad range of enquiries, including missed bin calls, additional bookings, maintenance requests, and council-related service requests.

This is a hands-on leadership role where you’ll be responsible for workload management, resource planning, team performance, and complaints resolution, while also stepping in to support the team when volumes are high.

In this role, you will:

• Lead, coach and support a team of customer care team members
• Manage a high-volume contact centre across calls and shared inboxes
• Oversee enquiries from municipal (council) and residential customers
• Coordinate workflow and resources to meet daily demand
• Manage escalations and complaints, ensuring timely resolution
• Step in during peak periods to support the team and maintain service levels

About you

To be successful in this role, you will bring:

• Proven experience leading teams in a high-volume customer service or contact centre environment
• Strong leadership capability with the ability to guide, motivate and manage a diverse team
• Experience managing workflow, rosters or resourcing to meet service demands
• Solutions-focused approach to escalations and complaints
• Strong communication skills, with a hands-on approach and ability to build positive stakeholder relationships

Why join Cleanaway? 

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more! 

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.  

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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