At Compass Group Australia, we don’t just serve meals — we create unforgettable experiences. As part of the world's largest food and support services company, we partner with iconic brands and industries to deliver exceptional service across workplaces, hospitals, schools, stadiums, remote sites, and more. From fuelling major mining operations to crafting gourmet moments at world-class venues, our team thrives on challenge, passion, and purpose.

If you're looking to be part of something bigger, where your contribution truly matters — this is your moment to join us!

ESS Defence delivers the best hospitality and catering services to our Defence personnel. We are committed to providing nutritional and delicious meals to our customers, whether it is in dining halls or out on the field. The work that we do is essential in keeping our Australian Defence Force healthy, comfortable, and living their best Defence Life!

THE ROLE

We are seeking a skilled and proactive Manager - Subcontractors to lead the engagement, coordination, and performance of subcontracted service providers delivering cleaning, laundry, and pest & vermin control services across a diverse property portfolio. 

This role is pivotal in ensuring that services are delivered in accordance with contractual obligations, service level agreements, and compliance requirements. You will also be responsible for designing and implementing fit-for-purpose work order management processes that support operational consistency and efficiency across teams. 

This is an excellent opportunity for a seasoned contract management professional with a background in facilities services, particularly within complex, compliance-driven environments. 

Key Responsibilities 

• Oversee the onboarding and operational management of subcontractors delivering cleaning, laundry, and pest/vermin control services
• Ensure services are delivered in full compliance with scope of work, technical specifications, and service standards
• Monitor subcontractor performance against KPIs, conduct audits and inspections, and manage service delivery issues
• Support procurement teams in negotiating and managing subcontract agreements
• Liaise with site stakeholders to ensure access, safety, and reporting protocols are met
• Develop and maintain standardised work order processes to support accurate intake, assignment, and resolution
• Maintain detailed knowledge of service scopes and compliance requirements
• Maintain auditable records of agreements, performance, and inspections
• Deliver clear and accurate reporting on compliance, work order management, and service delivery
• Ensure subcontractor activities comply with WHS, environmental, and regulatory standards
• Support audits and quality assurance reviews with timely documentation

ABOUT YOU 

• Experienced in managing subcontracted services within high-compliance environments such as government, healthcare, or education 
• Skilled in assuring service delivery against detailed scopes of work
• Proficient in designing and implementing work order and service management processes
• Strong working knowledge of cleaning, laundry, and pest/vermin control standards and methodologies
• Holds qualifications in Contract Management, Procurement, Facilities Management, or a related discipline
• Familiar with WHS legislation, ISO standards, and public sector compliance frameworks

Please note: The preferred location for this role is Brisbane, QLD. If not based in Brisbane, the next preferred locations are Sydney, NSW, followed by Canberra, ACT.

THE BENEFITS

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us at talisson@compass-group.com.au