Are you our next rising star?  

Continue your career with us as a Quality Assurance Manager – Premium Guest Services.

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

As the Quality Assurance Manager for Premium Guest Services, you will play a key role in strengthening our first line of defense by evaluating, monitoring, and refining operational processes in alignment with newly implemented Internal Control Manuals.

This is a fantastic opportunity where you will collaborate with key stakeholders and business units, identify high-risk operational practices and lead ongoing reviews of existing processes to enhance control effectiveness and support productivity gains across the department.

A few of your responsibilities:    

• Reviewing, monitoring, and revising operational processes across Premium Services
• Support newly introduced Internal Control Manuals 
• Ensure adequate controls are documented in SOPs and training materials
• Continually review processes, ensuring optimal controls are in place and productivity improvements are ongoing.

What we are looking for:  

• Demonstrated success in driving process improvements and managing change initiatives
• Experience within the casino industry, with strong knowledge of sector regulations
• The ability to identify inefficiencies and implement effective solutions to enhance performance
• Experience in creating and maintaining SOPs and workplace instructions
• Strong problem-solving abilities and strong stakeholder engagement skills   

About you:   

You have well developed business acumen and understand how to develop and maintain robust processes and standard operating procedures (SOPs), while driving cross-departmental consistency and continuous improvement. You are a risk-aware problem solver and promote all aspects of our commitment to taking good care of our guests, team members and the wider community.

Your role will be pivotal in shaping the success of our Premium Services function at The Star. Join us in making a difference.   

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Continue to SHINE at The Star. 

It's your move! 

Make your next move by clicking the link below.