Are you our next rising star? 

Continue your career with us a Hotel Assistant Manager at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Hotel Assistant Manager, you will have the opportunity to be at the forefront of the luxury offerings available at The Star Residences. Working alongside a dedicated team of professionals, you will play a crucial role in overseeing the day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience in one of the most iconic and prestigious properties on the Gold Coast.

This is a fantastic opportunity where you will build memorable connections with both our team members and guests.

A few of your responsibilities: 

• Oversee daily operations, ensuring operational excellence
• Lead and support the development of team members to ensure career growth  
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Monitor and maintain high standards of quality, safety, and regulatory compliance
• Resolve guest concerns with professionalism and tact
• Maintain accurate duty manager logbooks

What we are looking for:

• Proven leadership experience in a similar role within the luxury hotel industry
• Exceptional interpersonal and communication skills
• Strong problem-solving and decision-making capabilities
• Keen attention to detail and a commitment to delivering outstanding service
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach
• Knowledge of Opera property management system
• Flexible availability to work a rotating roster inclusive of evenings and weekends

About you:

 As a seasoned leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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