For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucino Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

The Star Sydney is looking for a Senior Manager, Communications & Change to lead key transformation initiatives and support cultural change across the business. You’ll work closely with senior leaders to deliver change programs, starting with the Remediation Program, ensuring they are clearly communicated, well planned, and successfully adopted. Leading a dedicated team, you’ll manage internal communications, support engagement activities, and help bring our strategy and values to life for team members, driving real business outcomes. 

Key Responsibilities 

• Lead Change Management Strategy: Develop and implement tailored change management strategies that support transformational initiatives, ensuring people impacts are well-managed and embedded across the organisation. 

• Drive Communication and Engagement Plans: Create and execute targeted communication, engagement, and training plans to support change initiatives, ensuring alignment with business priorities and cultural transformation goals. 

• Enable Organisational Readiness and Adoption: Conduct readiness assessments, manage resistance, and enable faster adoption and proficiency of change across impacted teams to achieve business outcomes. 

• Provide Strategic Internal Communications Support: Advise the COO and property leaders on internal communications, helping bring strategy, priorities, and values to life for team members. 

• Manage Internal Communication Channels: Oversee property-specific channels including Town Halls, newsletters, intranet, Facebook, and Leader Forums, ensuring content is aligned with group and local priorities. 

• Collaborate Across Functions: Partner with project managers, HR, training, and communications teams to integrate change management activities into all relevant projects and initiatives. 

• Lead the Change Management Team: Provide leadership and direction to the Change Management Team at The Star Sydney, fostering collaboration and excellence in delivery. 

What are we looking for? 

• Demonstrated capability across all core change management disciplines, including strategy development, stakeholder engagement, impact assessment, readiness planning, and benefit realisation, applied across the full project lifecycle. 

• Exceptional written and verbal communication skills, with the ability to craft and deliver clear, engaging messaging that drives understanding, alignment, and cultural transformation across diverse teams. 

• Proven ability to lead and coach change teams, influence senior stakeholders, and foster collaboration across departments to deliver integrated change and communication outcomes. 

• Skilled in managing multiple change streams and interdependencies within a complex portfolio, ensuring timely delivery of initiatives aligned to business priorities. 

• Strong commercial acumen and ability to align change and communication strategies with business goals. Able to constructively challenge the status quo, advocate for change, and motivate others through transformation. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.  

Our culture  

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.   

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.    

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.     

It’s your time to SHINE!   

Click on the link below to make your next career move with The Star.