The Star Brisbane is looking for Guest Support Officers to join the Safer Gambling Team.

This is a 6-month secondment role to support our team with opportunity to extend. It’s a great opportunity to step into a dynamic and supportive environment.

The Guest Support Officer reports directly to the Safer Gambling Duty Manager, driving the implementation of safer gambling initiatives and supporting our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities:

• Provide empathetic support to guests experiencing challenges related to gambling
• Promote safer gambling practices through proactive communication
• Collaborate with internal teams to enhance safety measures and awareness
• Conduct welfare checks as per safety gambling programmes
• Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

What we are looking for:

• Experience in guest relations, support services, social work, security or education
• Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
• Ability to demonstrate problem solving skills and show innovative thinking
• Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
• Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety

About you:

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it relates to safer gambling. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathize with others, to confidently assess and implement a range of suitable and timely supportive measures 

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.