Library Experience Officer
Job No.: 687265
Location: Peninsula campus
Employment Type: Part-time, fraction (0.8) - Tuesday to Friday
Duration: Fixed term appointment until 31st July 2026
Remuneration: Pro-rata of $76,744 - $82,090 pa HEW Level 4 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
As a Library Experience Officer, you are part of the Library’s Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, Alumni, and visitors during the day, afternoon, night and weekends. You will provide excellent customer service, supporting access to Library print and online collections, solving and reporting facilities issues, and ensuring that spaces are safe for everyone and well-maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations.
This role will work on-site Tuesday to Friday alternating from a 7:45am to 4:06pm and 10am to 6pm pattern weekly.
The role includes:
- Ensuring the libraries are welcoming and safe spaces
- Monitoring and responding to reports of building and maintenance faults
- Collaborating with other library colleagues, to the design, delivery, and evaluation of user experience programs supporting inclusion and belonging in the Library
- Responding to, answering, and referring enquiries from library users
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit a current copy of your resume along with a cover letter of no more than 2 pages, in which you outline how you meet the key selection criteria.
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: David Smith-Chitty, Frontline Services Coordinator - Peninsula, +61 (0) 419 325 597 or David.Chitty@monash.edu
Position Description: Library Experience Officer
Applications Close: Tuesday 9th December 2025, 11:55pm AEDT
Supporting a diverse workforce
