IT Service Centre Support Officer
Job No.: 685183
Location: Clayton campus
Employment Type: Full-time
Duration: 12 month fixed-term appointment
Remuneration: $83,424 - $95,825 pa HEW Level 05 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Our eSolutions Service Team is on the lookout for their next IT Service Centre Officer for a 12 month period. The Support Officer is part of a dynamic customer focused team of IT professionals providing front line support to their customers. The role is responsible for supporting a wide variety of technologies including desktop, network, AV and telephone. The successful candidate will also ensure that requests are regularly updated and realistic resolution times are provided and will be the first point of contact for our customers with any IT service problems or queries they may have.
To be successful in the role, the ideal candidate will have a sound technical knowledge in desktop support including hardware and software, standardised and custom software applications. They will also have the ability to manage and prioritise multiple problems at once and have demonstrated ability to work as both an effective team member and exercise independence, judgement and initiative.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application does not need to address the Key Selection Criteria. Please send us a cover letter (max 1 page) that addresses your suitability for the role, along with a copy of your latest resume.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Kevin Marett, IT Service Centre Team Leader, 9902 9438
Position Description: IT Service Centre Support Officer
Applications Close: Wednesday 1st October 11:55pm AEST
Supporting a diverse workforce
