IT Service Centre Team Leader
Job No.: 685060
Location: Clayton campus
Employment Type: Full-time
Duration: 12 month fixed-term appointment
Remuneration: $106,789 - $117,128 pa HEW Level 07 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
This exciting 12 month opportunity as an IT Service Centre Team Leader is a critical player in the delivery of IT services to our customers. Leading the daily operations of a dynamic team of front-line IT support specialists, and working closely with the Service Desk, this role is key to ensuring that every customer interaction is timely and productive.
Team Leaders contribute to business escalation and account management processes for their clients – ensuring that the right services are delivered promptly and to a high standard. The Team Leader is also a focal point for major change implementations for their customer groups.
The successful applicant will be responsible for the supervision and administration of the delivery of high-quality technical support, according to best practice and/or service level agreements and in accordance with university policies, procedures and strategic priorities.
Providing leadership, supervision and guidance to team members including; work prioritisation, coaching and mentoring, performance development, guidance on compliance with University policy and procedure and encouraging a strong customer focus.
The successful applicant will have demonstrated experience in leading and overseeing a successful function, administrative processes or service, with a focus on delivering excellence in customer service.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application does not need to address the Key Selection Criteria. Please upload a copy of your latest Resume along with a short, 2 page cover letter that addresses your suitability for the role.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Mr Paul Blaich, IT Service Centre Manager at +61 3 9905 9963
Position Description: IT Service Centre Team Leader
Applications Close: Monday 29th September 2025, 11:55pm AEST
Supporting a diverse workforce
