Senior Academic Services (Special Circumstances) Manager
Job No.: 682877
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $140,157 - $148,769 pa (HEW 9 plus 17% superannuation)
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Amplify your impact at a world top 50 University
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Join our inclusive, collaborative community
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Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
We are seeking a Senior Manager, Academic Services and Analytics (Special Circumstances) to support the Director, Academic Services and Analytics in the delivery of the University's Special Circumstances strategy and operations. This includes managing the Special Circumstances function, providing a range of strategic and operational activities by interpreting and applying legislation and University regulations, policies and procedures, and exercising high-level judgement to support a number of compliance-related functions that have direct impact on the student experience.
This role provides expert guidance on student-related matters including special consideration, remission of debt, withdrawn grades, academic progress, and Commonwealth Prac Payments (CPP). It ensures fair and timely assessment of applications due to exceptional circumstances and oversees system configuration and administrative operations supporting these processes.
The position leads the Special Circumstances team, driving continuous improvement through policy review, system innovation, and data-informed decision making. It collaborates with faculties and central units to deliver high-level services aligned with university priorities, offering strategic and operational advice across a range of functions.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen. We make tangible contributions because our purpose is clear; to deliver positive economic, social and environmental impact in resolving the global challenges of our age.
At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone's contributions, lived experience and expertise. When you come to work, you can be yourself, be a change-maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu cx in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Mr Ross Engelbrecht, Director, Academic Services and Analytics, +61 3 9905 6890
Position Description: Senior Manager, Academic Services (Special Circumstances)
Applications Close: Wednesday 6 August 2025, 11:55pm AEST
Supporting a diverse workforce
