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Operations Support Officer

Location:  Melbourne

Remuneration/Benefit: Competitive remuneration and benefits

• Australia’s largest rail freight operator
• 12-month fixed term role with opportunity for extension
• Supportive environment and excellent team culture

Aurizon is seeking a proactive and customer-focused Operations Support Officer to join our team. In this role, you will act as the key interface between terminal operations and customers, ensuring seamless communication and coordination of operational and logistical enquiries.

About the role:

You will play a critical role in maintaining service reliability, improving customer experience, and supporting operational efficiency across the terminal.

This role will see you:

• Build and maintain strong relationships with stakeholders at an operational level to identify opportunities for service improvement
• Prepare, review and coordinate daily and weekly operational and customer performance meetings  
• Monitor and maintain a strong understanding of operational service levels to meet business requirements
• Support revenue protection by reviewing systems to ensure complete and accurate billing data
• Analyse operational data to identify trends, improve productivity, and optimise capacity utilisation
• Coordinate timely responses to operational and logistical enquiries to ensure high levels of customer satisfaction

About you: 

You are a detail-oriented and commercially aware professional with strong communication skills and the ability to build trusted relationships. You thrive in a fast-paced environment and enjoy solving problems and improving processes.

• Relevant tertiary qualifications or minimum 2 years’ experience in a similar operational, logistics, or customer-facing role
• Demonstrated ability to build and maintain strong customer relationships
• Strong analytical skills with the ability to interpret data and identify opportunities for improvement
• Excellent written and verbal communication skills
• Highly developed interpersonal skills with the ability to influence and collaborate across teams

What we offer you:

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers