Make your mark with Thiess 

Every day, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We champion diversity and embrace change.

Join us. Hone your skills and develop new ones. Take on big challenges and grow, through mentorship, collaboration and empowerment.  

Thiess is the place to make things happen.

What you’ll do

Thiess is seeking an ICT Service Delivery Engineer to deliver high-quality ICT support services across our regional operations. This role plays a critical part in ensuring systems, networks and end-user technologies are reliable, secure and fit for purpose, enabling our sites and projects to operate effectively.

Based in Mackay, you will provide both onsite and remote support, working closely with business stakeholders, ICT teams and service providers to resolve incidents, deliver improvements and support technology initiatives across the region.

Key Responsibilities

• Provide timely and high-quality support for ICT incidents and service requests logged via the Thiess Helpdesk
• Support the availability, performance and reliability of systems, networks and end-user technologies
• Diagnose and resolve hardware, software and network issues across a complex, distributed environment
• Install, configure and maintain ICT hardware, software and peripherals
• Administer user accounts and devices within enterprise environments (e.g. Active Directory, Intune)
• Monitor systems to identify potential issues and forecast future requirements
• Maintain accurate documentation, processes and system records to support SLA compliance
• Provide technical advice to internal stakeholders regarding ICT solutions, hardware and software
• Support change, project and continuous improvement initiatives using ITIL-based practices
• Build strong relationships with site personnel, vendors and key ICT stakeholders

What you’ll bring

You are a proactive and customer-focused ICT professional who is comfortable working independently in a regional environment and engaging with a broad range of stakeholders.

• Tertiary qualifications in Information Technology or a related discipline
• Demonstrated experience providing onsite and remote ICT support within a complex or distributed environment
• Strong experience supporting Windows-based environments, PC hardware, peripherals and networks
• Working knowledge of enterprise ICT technologies, including:
  • Active Directory, Group Policy
  • Virtualisation (e.g. VMware)
  • Cloud platforms (e.g. Azure)
  • Mobile device management 
  • Microsoft 365
• Experience using incident management tools and working to SLAs
• Knowledge of ITIL practices (desirable)
• Strong communication and stakeholder engagement skills
• Excellent time management skills with ability to prioritise competing demands

What we offer

• Flexible, hybrid work model
• Supportive, inclusive culture that values innovation and continuous improvement
• Opportunity to work with an amazing team on a high impact project 
• Collaborative, values-led culture with a global reach.
• Access to leading-edge technology and systems.
• Competitive salary and employee benefits package

About us 

Thiess works with clients in Australia, Asia and the Americas in the dynamic field of open-cut and underground mining. 

The pioneering spirit of our founders – the legendary Thiess brothers – is our legacy, and inspires our vision to harness the power of people and technology to drive sustainable change. 

At Thiess, you will have the opportunity to play a part in the global energy transition. We are growing our commodities portfolio to include metals and minerals critical to the energy transition, and developing services to enable sustainable mining. 

We’re creating a culture of curiosity, knowledge-sharing, and continuous learning – supporting our people to contribute to Thiess’ success and continued growth in sustainable mining. 

We’ll support you to hone your skills and develop new ones, take on challenges and grow, through mentorship, collaboration and empowerment. We offer our people ongoing technical training and development opportunities so they can reach their full potential. We also invest in the workforce of the future, with a range of programs for people starting their careers. 

We recognise the value of an inclusive and diverse workplace through our vision of better together. We’re focused on creating an inclusive environment to enable our people to bring their best self to work because they feel safe, included and empowered. 

Learn more http://thiess.com/makeyourmark

Should you require assistance applying for this opportunity, please contact us at hiring@thiess.com

How to Apply

This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess.

Thiess follows a pre-employment process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your recruiter will support you through the process.

Please click the “apply” button to apply for this role.

Applications close: Friday 8 May 2026