CTP Claims Support Officer - 6-Month Contract

We’re looking for a motivated CTP Claims Support Officer to join our Claims Operations team. In this role, you’ll provide essential administrative and support services across our CTP & Personal Injury Insurance teams, helping us deliver a seamless experience for customers.

What you’ll do

• Lodge Personal Injury claims & gather required information to complete lodgement.
• Validate claim details, referring to business partners when needed.
• Prepare, proof & dispatch outbound correspondence to support claim lodgement & management.
• Manage the request, receipt & dispatch of claim information (e.g. police reports).
• Schedule independent medical exams & appointments, including preparing required documentation.
• Enter accurate information into ClaimCenter & complete audit/review tasks as required.
• Provide customer service support via insurance phone queues.
• Contribute to a collaborative team environment, supporting continuous improvement & colleagues across Claims.

What you’ll bring

• Strong attention to detail with the ability to process information accurately.
• Excellent communication skills (written & verbal) & confidence managing queries by phone.
• A customer-first mindset with a focus on quality service & timely outcomes.
• Proficiency with Microsoft Office & ability to learn internal systems quickly.
• Strong organisation, time management & problem-solving skills.
• Flexibility & adaptability to support change, team priorities & process improvements.
• Previous experience in administration, operations, or customer service (insurance or contact centre experience highly regarded).

What we can offer you

• Salary: $79,500 (inclusive of 12% super).
• Leave benefits: Annual leave, flexible leave options, parental leave (20 weeks full pay or 40 weeks half pay), personal & loyalty leave.
• Hybrid working: Blend of on-site and work-from-home.
• Work-life balance: Time & support to thrive both professionally & personally.
• Staff discounts: Across Suncorp brands (AAMI, Shannons, Apia & more) + 400+ retailers.
• Recognition & rewards: Programs to celebrate your contribution.
• Career growth: Ongoing training, development, and clear pathways to progress.
• Inclusive workplace: Diverse, supportive, and values-driven culture.
• Community involvement: Opportunities to join initiatives like Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why join us?

At Suncorp, our ambition is simple – deliver the best outcomes for our customers, our people & the communities we serve. We’ll support you with the right environment, tools & opportunities to grow your career while making a meaningful impact.

Chase the sun. Apply online today.

Apply now

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Advertised: 29 Aug 2025 AUS Eastern Standard Time
Applications close: 07 Sep 2025 AUS Eastern Standard Time