| Essential Duties/Responsibilities: |
• Develop, implement, and assess the department’s mission, strategic plan, and annual goals in line with University and divisional priorities. Set a vision for residential life that integrates student development, service quality, and financial sustainability.
• Use assessment data, resident feedback, satisfaction surveys, occupancy trends, and retention data to identify needs, evaluate effectiveness, and improve programs and operations.
• Develop, review, communicate, and administer departmental policies, procedures, the residence hall handbook, and housing contracts with appropriate University offices.
• Serve on divisional leadership teams and University committees. Represent Housing and Residence Life to students, families, campus partners, and community stakeholders.
• Promote housing programs and services through coordinated marketing, outreach, and recruitment. Keep communication accessible and resolve student and family concerns promptly and fairly.
• Directly supervise Assistant Directors and other designated professionals responsible for residence life, programming, facilities, and business operations. Oversee Hall Directors and indirectly supervise other professional, paraprofessional, and student staff, including Resident Advisors, Senior Staff Advisors, Community Advisors, and desk and night security staff.
• Lead recruitment, selection, onboarding, training, supervision, evaluation, and retention of professional and student employees under University policies and Human Resources procedures.
• Set clear roles, workload, service, and accountability expectations. Hold regular supervisory meetings and provide coaching, constructive feedback, recognition, and timely performance management.
• Oversee annual training curricula and ongoing development for professional and student staff, including Resident Advisors. Prepare staff for crisis response, student support, community development, and departmental operations.
• Foster a collaborative workplace that values staff expertise, seeks staff input on decisions affecting their work, and supports employee growth and well-being. Review staffing and coverage and recommend adjustments through established processes.
• Prepare, administer, and monitor the auxiliary operating budget. Approve spending within delegated authority, maintain fiscal controls, and steward resources responsibly.
• Project occupancy and revenue, recommend competitive housing rates through University approval processes, and implement strategies to meet approved occupancy and financial goals.
• Oversee housing applications, contracts, assignments, room changes, release requests, billing, appeals, and related communications. Ensure consistent, transparent processes that balance student needs with University requirements.
• Oversee housing technology, including data accuracy, access controls, system improvements, and resident communications. Coordinate with Information Technology and other system partners.
• Coordinate opening, closing, move-in, break housing, summer and conference housing, and housing support for major University events, including Bulldog Welcome.
• Coordinate accessible housing assignments and implement accommodations with the University office responsible for disability accommodations and other appropriate partners.
• Provide timely occupancy, financial, staffing, and operational reports to the Dean of Student Life, Dean of Enrollment Services, and University leadership.
• Lead residential curriculum and community building grounded in academic initiatives, supportive living environments, holistic development, diversity, and global awareness. Set learning outcomes and assess students’ residential experiences.
• Partner with Academic Affairs on living-learning communities, the residence hall Learning Center, academic support, and other initiatives that connect residential life with learning.
• Oversee and support the Residence Hall Association and Hall Councils through advising, leadership development, and opportunities for meaningful resident input.
• Integrate Ferris Cares and a culture of care into residential practice. Train staff to recognize concerns, connect students with resources, make warm referrals, and coordinate follow-up.
• Support enrollment, transition, retention, and persistence through outreach to prospective students and families, welcome programs, early identification of concerns, and campus partnerships.
• Partner with Facilities Management, Campus Auxiliary Services, and other responsible units to keep residential facilities safe, clean, functional, accessible, and welcoming.
• Coordinate maintenance priorities, inspections, custodial concerns, furniture replacement, preventive maintenance, and resident communication about work affecting them.
• Contribute to long-range housing master and financial planning, capital requests, renovations, and new construction. Recommend priorities based on facility conditions, resident needs, occupancy projections, and financial data.
• Represent residential program needs throughout project planning and implementation. Coordinate resident impacts, relocation, service continuity, and communication as needed.
• Lead departmental emergency planning and the professional on-call system. Serve in the rotation as assigned and provide emergency leadership and consultation, including after hours. Maintain the availability and proximity required to meet on-call and emergency response expectations.
• Serve on the University Care Team and Threat Assessment Team and on the Core Care Team as assigned.
• Coordinate responses to student welfare concerns with the Dean of Student Life, Public Safety, Counseling Center, Title IX, and other appropriate offices.
• Partner with Student Community Standards to administer educational, fair, and consistent residential conduct processes within delegated authority. Serve as a hearing or appeal officer as assigned under applicable procedures.
• Carry out duties, including supervisory and fiscal responsibilities, within delegated authority and in accordance with University policies and applicable laws. Coordinate with responsible offices to ensure departmental compliance with Federal and State laws, including but not limited to Title IX, the Clery Act, ADA, FERPA, and fire and life-safety requirements.
• Promptly report and refer safety concerns, threats, alleged misconduct, and sexual misconduct through established channels. Maintain accurate records and protect confidential information under University policy and applicable state and federal law.
• Work primarily in an office, with regular duties in residence halls, suites, apartments, and other campus facilities. Work evenings and weekends as required, particularly during opening, closing, staff training, and major campus events.
• Travel occasionally for University business, professional development, and recruitment.
• Operates a university or personal vehicle safely while carrying out job responsibilities. Will authorize, pursuant to university policies and procedures, a driving record check, and will meet the driving authorization requirements through the course of employment in a position where you are authorized to drive a vehicle as part of your duties.
• Carries out responsibilities in accordance with university policies and applicable laws.
• Responsible for maintaining confidentiality of information pursuant to university policies and/or state or federal laws.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically.
• Any other duties assigned within the position classification area.
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