| Position Title: |
Clinic Operations Manager |
|
| Location: |
Big Rapids (Main Campus) |
|
| Department: |
36000 - Optometry Deans Office
|
|
| Advertised Salary: |
$60,000-$66,000. Salary commensurate with education, experiences, and other requirements. |
|
Benefits:
|
Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.
Admin / Admin Temp Benefit Plans
|
|
| FLSA: |
Exempt |
|
| Temporary/Continuing: |
Continuing |
|
| Part-Time/Full-Time: |
Full-Time |
|
| Union Group: |
N/A |
|
| Term of Position: |
12 Month |
|
| At Will/Just Cause: |
Just Cause |
|
| Summary of Position: |
Supervise and coordinate the day-to-day operations of the Clinic, including supervision of staff. Collaborate with Assistant Dean for Clinical Education to develop clinic schedules, marketing plans, clinic policies and procedures, and to complete other duties as assigned.
The anticipated start date of this position is September 2025. However, this is an estimated date and can be revised if needed. |
|
| Position Type: |
Staff |
|
| Required Education: |
Bachelor’s degree in Business or Health Administration or related field. |
|
| Required Work Experience: |
Over three years of supervisory experience in a complex office environment, overseeing personnel and ensuring high standards of customer service delivery in a multifaceted setting, evidence of proficient professional communication—both orally and in writing which can be demonstrated through various examples in work and academics. |
|
| Required Licenses and Certifications: |
|
|
| Physical Demands: |
- Office Environment
- Bending
- Carrying
- Reaching
- Sitting
- Twisting
- Repetitive movement
|
|
| Additional Education/Experiences to be Considered: |
MBA, MPH, MHA, O.D. and/or experience with healthcare software systems, healthcare revenue cycle, and project implementation is preferred. |
|
| Essential Duties/Responsibilities: |
Develop, implement and coordinate the operational activities of the University Eye Center, providing orientation and training for interns, faculty and staff.
Direct clinic activities, coordinating and directing the flow of work and service, with management of clinic administrative support and clerical staff being the primary function of the position.
Interview, select, train, direct, evaluate, and discipline clinic staff, including student employees.
Create and maintain a supportive and professional relationship with providers, administrative staff, faculty, students and clerical members.
Answer inquiries from a variety of internal and external sources, and provide explanation and interpretation of the policies, requirements, practices and procedures of the University Eye Center, the College, and the University.
Acts as the UEC HIPAA Privacy Officer.
Coordinate activities with other departments, colleges, divisions and outside sources.
Monitor regulatory and statutory compliance as it relates to clinical operations.
Independently research, evaluate, adjust, or purge a variety of important data, documents, etc.
Perform month-end financial reporting.
Collaborate with the Assistant Dean of Clinical Education.
Oversee inventory management and control procedures within the University Eye Center.
Coordinate emergency clinical changes due to illness, weather, utility outages, etc.
Draft and/or maintain policies, procedures and practices in the clinic to better serve both the educational mission (students) and the patient care needs of our patients..
Communicate to effectively engage diverse populations within the UEC, including providers, staff, students, faculty and patients.
Carry out supervisory responsibilities in accordance with University policies and applicable laws.
Collaborate with the Assistant Dean of Clinical Education/Associate Dean/Dean to
pose and/or initiate improved procedures and practices in the clinic to better serve both the educational (students) and the patient care needs.
Report directly to the Assistant Dean of Clinical Education.
Responsible for maintaining the confidentiality of designated information.
Coordinate events at the UEC, including frame shows and other promotional activities.
Assist staff with duties as needed.
Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically.
Support, promote, and develop university student enrollment and retention initiatives.
Any other duties assigned within the position classification area. |
|
| Marginal Duties/Responsibilities: |
Represent the University Eye Center at various conferences and meetings.
Serve on College and University committees. |
|
| Skills and Abilities: |
Develop office procedures as indicated, utilizing proper grammar, spelling, and punctuation.
Demonstrated successful experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Plan, organize and prioritize work in a complex office situation.
Supervise, direct and train others in the performance of their duties.
Demonstrate tact, professionalism, and excellent customer service at all times.
Communicate effectively both orally and in writing.
Establish and maintain professional working relationships.
Make independent decisions reflecting sound judgment.
Ensure confidentiality and maintain sensitive information.
Professionally interact with staff, students and patients in a variety of situations. |
|
| Required Documents: |
- Cover Letter
- Resume
- Unofficial Transcript 1
|
|
| Optional Documents: |
Unofficial Transcript 2 |
|
| Special Instructions to Applicants: |
Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of an unofficial transcript of Bachelor’s degree in Business or Health Administration or related field. Transcript must include Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Unofficial Transcript 2 (OPTIONAL): Attach a copy of unofficial transcript of second degree (if applicable as described in Additional Education/Experiences to be Considered section). Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript. |
|
Initial Application Review Date:
|
August 18, 2025 |
|
| Open Until Position is Filled?: |
Yes |
|
Posting Close Date:
|
|
|
| EEO Statement: |
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. |
|
| |
Click here to learn more about working at FSU and KCAD. |
|
| |
|
|
