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One Stop Representative

Nampa - Staff

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Job no:

496580

Opened:

MST

Anticipated Close Date:

MST

Reports To: 

Manager I, Financial Aid

Position Status:

FT - Full-Time

Posted Pay Range: 

$18.68 - $23.35

Start Your Career in Higher Education as a One Stop Representative for Financial Aid at CWI! 

Are you passionate about helping students navigate their educational journey? The College of Western Idaho (CWI) is seeking a One Stop Representative for Financial Aid to serve as the first point of contact for students seeking assistance with financial aid applications, awards, and disbursements. 

Why Join CWI? 

At CWI, we believe in transforming lives through education. As a One Stop Representative, you’ll play a vital role in guiding students through the financial aid process while building a foundation for a rewarding career in higher education. 

Benefits: 

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including: 

  • Premium healthcare plans 

  • 11%+ employer retirement contributions 

  • Tuition discounts 

  • Generous personal leave 

  • Professional development opportunities 

Student Support with Purpose: 

  • Provide accurate information about financial aid eligibility, applications, and awards 

  • Assist students in person, by phone, and via email with initial questions 

  • Review and accept documentation for federal student aid 

  • Help students schedule appointments with Financial Aid Officers 

Organized & Detail-Oriented Work: 

  • Perform accurate data entry, auditing, and record maintenance 

  • Protect student privacy by following institutional and federal regulations 

  • Organize resources and establish priorities to meet department goals 

  • Follow escalation guidelines for complex student inquiries 

Collaborative & Mission-Aligned: 

  • Contribute to short- and long-term departmental goals 

  • Support CWI’s values through words and actions 

  • Perform other duties as assigned 

  • Some local travel and occasional evening hours may be required 

What We’re Looking For: 

  • One year of experience working with students in a financial aid office or other postsecondary setting or three years in an office environment preferred 

  • Strong computer skills (Windows, Excel, Word, PowerPoint, Outlook) 

  • Excellent interpersonal, cross-cultural, and written communication skills 

  • Bilingual (Spanish/English) preferred 

 

Additional Instructions For Applicants: 

Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.

Interested?

We invite and welcome all applicants and look forward to receiving your application! Keep in mind, your qualifications and expertise need not precisely match the job description to be considered for this role.

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