Reports To:
Assistant Director, Admissions & One Stop
Position Status:
FT - Full-Time
Posted Pay Range:
$21.12 - $26.40
If you are passionate about helping students succeed, providing exceptional customer service, and leading a team with purpose, you will thrive as a Senior Admissions Specialist at CWI. In this role, you’ll have the opportunity to resolve complex student concerns, mentor and guide team members, and collaborate across departments to improve processes and support enrollment strategies. You’ll also play a key role in shaping the student experience by ensuring accurate admissions processes, contributing to outreach events, and fostering a culture of collaboration and innovation. This position is perfect for someone who enjoys making a meaningful difference while growing professionally in a fast-paced, student-focused environment.
Why Join CWI?
At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.
Position Summary:
The Senior Admissions Specialist plays a key role in delivering outstanding service to students, families, and the CWI community at One Stop Student Services locations. Reporting to the Assistant Director of Admissions & One Stop, this position works collaboratively with Enrollment & Student Services staff and leads the Admissions Processing Team in daily operations. This role requires an experienced, student-focused professional who can support and guide team members, resolve complex student concerns, and help optimize workflows in the absence of the Assistant Director. The Senior Specialist champions best practices, strengthens cross-functional collaboration, and fosters a positive team environment.
Key Responsibilities:
Provide Exceptional Student Support and Service
- Deliver admissions and general information to prospective and current students, families, and the public.
- Address and resolve escalated student concerns in partnership with the Assistant Director.
- Support recruitment and enrollment strategies through outreach events and admissions initiatives.
Lead and Develop the Admissions Processing Team
- Serve as a subject matter expert, mentor, and decision-maker for team members.
- Share updates, guide daily operations, and initiate exceptions as needed.
- Contribute to staff training sessions and update standard operating procedures.
Strengthen Operations and Cross-Departmental Collaboration
- Represent Admissions and One Stop on institutional committees and serve as a primary contact for duplicate records.
- Monitor and distribute Power BI reports to ensure data accuracy and student progress.
- Collaborate with IT and other departments on processes such as Patch Testing and special projects.
- Foster a culture of adaptability, collaboration, and innovation in a dynamic environment.
What We're Looking For:
• 3 years of experience working in advising, admissions, registrar, or financial aid for a college/university.
• Strong technical abilities: database systems, presentation software, Microsoft Office suites, or equivalent.
• Strong interpersonal and writing skills are necessary, including public speaking skills and the ability to represent the college in a positive way to diverse populations.
• Experience with CRM systems, Ellucian (Datatel) Colleague ERP or other major ERP systems preferred.
• Bilingual (Spanish/English) preferred.
Benefits:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
