Coordinator II 120770

Job no: 496131
Position type: Staff Full-time
Location: Pensacola - Main Campus
Division/Equivalent: Academic Affairs Division
School/Unit: Enrollment Affairs
Categories: Professional

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The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 120770
Position Title (Classification Title):  Coordinator II 120770
Working Title:  Coordinator, Enrollment Marketing and Communication
Job Summary: Reporting to the director of enrollment marketing and communication, the coordinator will play a key role in executing recruitment messaging, with a focus on email and text communications via Slate CRM and the Mainstay chatbot, as well as the maintenance of Slate Deliver queries and the Mainstay Knowledge Base. The coordinator will also update websites and develop other copy as needed. This position involves project management, quality control, and customer service.

Essential functions the coordinator will perform are: determine projects' scope of work in order to meet departmental and enrollment objectives; produce recruitment, yield, and enrollment content; communicate effectively with stakeholders on all projects and keep detailed project records with the Jira ticketing system; produce error-free deliverables in a timely manner and in compliance with University and campaign-specific standards; review projects as requested for quality and compliance approval.
Department Enrollment Affairs
FLSA: Exempt
Minimum Qualifications: Masters degree in an appropriate area of specialization; or a bachelors degree in an appropriate area of specialization and two years of appropriate experience.
Position Qualifications: Masters degree in an appropriate area of specialization; or a bachelors degree in an appropriate area of specialization and two years of appropriate experience.
Preferred Qualifications Excellent written, verbal and visual communication skills. Detail-oriented, sound decision-making, analytical, problem-solving, dependable and resourceful, with great organizational, time management, and customer service skills. Ability to understand and synthesize complex processes into step-by-step instructions in a conversational style. Confidentiality working with sensitive data. Experience with web content management and chatbot systems, html, AP Style, Jira, and Slate CRM. Experience with Adobe InDesign, Photoshop and Illustrator a plus.
Essential Functions / Job Duties:
  • 55% - Developing and maintaining content for emails, web, chatbot, and mailings; producing related Slate queries; and ensuring brand and campaign compliance and accuracy of all work. - (Essential)
  • 20% - Reviewing conversations in Mainstay, flag missed and incorrect items, and update and maintain Knowledge Base. - (Essential)
  • 15% - Communicating effectively with staff, students, partners, and vendors on all projects and keeping detailed records of each project in Jira ticketing system. - (Essential)
  • 5% - Determining projects’ scope of work in order to meet University and enrollment objectives. - (Essential)
  • 5% - Reviewing materials developed by other staff for quality control. Assist with and/or participate in Enrollment/University events as needed; other duties as assigned based on departmental, unit and/or divisional needs. - (Essential)
Physical Demands:
  • Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
  • Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Occasionally
  • Stooping: Occasionally
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Occasionally
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Occasionally
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:

  • This position requires a criminal background screen.

  • This position requires fingerprinting.
Number of Vacancies 1
Work Hours 8:00 - 5:00, occasional nights and weekends
FTE 1.0
Salary Range $52,740
Pay Basis Annually
Preferred Response Date: 08/29/2025
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: https://careers.uwf.edu. Applicants are required to attach a resume, cover letter and contact information for three references. References will be contacted upon submission of this application. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850.474.2694 or email jobs@uwf.edu.

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