Program Specialist 100920

Job no: 496064
Position type: Staff Full-time
Location: Pensacola - Main Campus
Division/Equivalent: Div Acad Engag & Stud Affs (DAESA)
School/Unit: Recreation Services
Categories: Recreation Services

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The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 100920
Position Title (Classification Title):  Program Specialist 100920
Working Title:  Aquatic Manager
Job Summary: Manage and coordinates day to day operations of the Aquatic Center. The Aquatic Manager will be responsible for hiring, training, evaluating and scheduling the Aquatic Center student and OPS staff. The incumbent will supervise the activities of graduate, undergraduate and OPS staff to ensure the Aquatic Center is opened and closed at the posted times and that event set-up/tear down is executed as stated in customer contracts. Assists in generating all deposits and daily reconciliation of all cash, credit, and check transactions and issuing refunds for Aquatic Center and HLS Facility, as needed. Manages the special events in the Aquatic Center. Assists, as needed, in managing events in the HLS Facility. Coordinates facility reservations, identifies risk management issues and ensures conflicts between users are solved in a professional manner. Develop and maintain effective relationships with facility users. Administer contracts that includes reviewing, planning, and executing events within the Aquatic Center. Coordinate and communicate facility set up diagrams to staff and patrons. Responsible for ensuring ADA, state fire codes, and building emergency action plans are followed. Perform an overall inspection in the pool pit equipment area and verify pool equipment is operational including: water levels are appropriate, therapy pool circulation pumps, chiller unit and electric heater are operational, therapy pool circulation flow rates and cartridge filter water pressure are within range, visual inspections for water leaks for equipment, piping and spas. Incumbent will report issues to Facilities Utility Manager. Manage patron complaints and solve customer service issues. A vital component of this position is a demonstrated ability to work autonomously with initiative, critical and creative thinking, a strong commitment to teamwork, customer service and communication.
Department Recreation Services
FLSA: Non-Exempt
Minimum Qualifications: A high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Position Qualifications: Incumbent will be required to have Lifeguard Instructor certification and Certified Pool Operator (CPO), Aquatic Pool Operator, Aquatic Facility Operator, or equivalent experience, or obtain within 6 months of successful employment; ability to perform overall inspection on the pool pit equipment area and verify pool equipment is operational; good interpersonal communication skills and customer service skills; conflict resolution and time management skills.
Preferred Qualifications Experience supervising student staff; experience with assessment of participation satisfaction; excellent written skills; experience in event scheduling and recreation management software.
Essential Functions / Job Duties:
  • 40%% - Hire, train, evaluate, schedule, supervise and provide support for Aquatic Center part-time staff. Ensure the Aquatic Center is opened and closed at the posted times, that event set-up/tear down is executed as stated in customer contracts. Manages events within the Aquatic Center primarily for Recreation and Wellness, Intercollegiate Athletics, academics and community events. Assists, as needed, with events in the HLS Facility. Coordinates the Aquatic Center facility reservations. Identifies risk management issues and takes corrective measures. Develops, coordinates and trains Aquatic Center student and OPS staff to accomplish goals of performing equipment checks, safety checks and assessing space for optimal usage. Develop and maintain effective relationships with facility users. Manage complaints and solve customer service issues. Administer contracts that includes reviewing, planning and executing events. Coordinate and communicate facility set-up diagrams to staff and patrons. Responsible for ensuring ADA, state fire codes, and building emergency action plans are followed. Will mentor and advise student groups, student employees and program participants, as necessary. - (Essential)
  • 5%% - Coordinates the development, evaluation and revision of policies, procedures and operation protocols to ensure safe and well-managed events and operations. Ensures compliance with departmental and university policies, security and risk management requirements. Reports issues or problems with the building promptly; taking effective action; maintaining a clean work environment that is free of hazards. - (Essential)
  • 15%% - Manages and coordinates memberships, membership services and revenue programs for the Aquatic Center and assists in these services at the HLS Facility, as needed. Monitors accounts receivable for all rentals and follow-up for the collection of payment. Assists in generating all deposits and daily reconciliations of all cash, credit and check transactions and issuing refunds for Aquatic Center and HLS Facility. Train customer service staff in policies, procedures and operations of the point of sale system. - (Essential)
  • 10%% - Assists in managing the Aquatic Center budget. Recommends expenditures for new equipment, staff training, and program expenses. Includes approving all payroll for Aquatics student and OPS staff. - (Essential)
  • 10%% - Assists with the collection and reporting of evaluation and assessment data (i.e. number of reservations/events, sales data, and participation satisfaction) in support of special projects. Other duties as assigned. Provide support to Associate Director of Recreation, as needed. - (Essential)
  • 20%% - Test, record and initial with date and time total and free chlorine levels, pH, water temperature, alkalinity, calcium hardness, and total dissolved solids for Aquatic Center pool and Darrell Gooden Center therapy pools - (Essential)
Physical Demands:
  • Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
  • Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Frequently
  • Stooping: Frequently
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Frequently
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Occasionally
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:

  • This position requires a criminal background screen.

  • This position requires fingerprinting.

  • This position is eligible for veteran's preference.

  • This position requires licensure, certification, or other qualifications described in the Special Instructions.
Number of Vacancies 1
Work Hours 8:00am-5:00pm, some evenings and weekends required as needed
FTE 1.0
Salary Range $44,000
Pay Basis Annually
Closing Date: 7/9/2025
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

Advertised: Central Daylight Time
Application close: Central Daylight Time

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