About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Based in Darwin, you will mentor, coach and manage a customer-focused and engaged customer service and administration team ensuring market-leading delivery of service and achievement of company KPIs.

• Ensure consistent execution of administration processes including procurement, asset management, sales orders, customer invoicing, credits and all associated month-end processing and reconciliation. 
• Highlight risks, opportunities, and alternatives to resolve or enhance service performance 
• Manage and maintain accurate data records 
• Drive continuous improvement in the utilisation and productivity of administration and customer service processes 
• Reporting and analysis of month end profit and loss activity and site performance highlighting cost and revenue trends 
• Hands-on team, site and operational support where required 

About You

You will bring your experience in managing and supervising customer service/administrative teams and personnel, as well as coaching and mentoring your team through change.

• Excellent written and verbal communication skills 
• Demonstrated ability to manage end-of-month administration processes 
• Proven track record of process simplification & standardisation 
• Tertiary qualifications in business administration or equivalent experience 
• Familiarity with contact centre technologies and customer relationship management platforms and reporting is beneficial.

Why join Cleanaway? 

• Competitive salary package
• Flexible working arrangements
• Career opportunities in a high growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including reference checks verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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