About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Ready to make every day extraordinary? If you’re not just looking for any Customer Service Supervisor role but seeking to lead a team to the next level, then read on – Cleanaway wants YOU!

At Cleanaway, we’re not only Australia’s largest waste management company, but we’re transforming the future by turning waste into valuable resources and renewable energy. Our mission: to be recognised as the most innovative and sustainable player in our industry, serving millions across the nation with pride, excellence, and a whole lot of grit. And right now, we need a Customer Service Supervisor who embodies this purpose and more.

• Lead with Integrity & Inspire – Model professionalism, build trust, and foster a culture of accountability, positivity, and fun! Your team will look up to you not just as a supervisor but as a mentor and motivator who genuinely cares about their growth and success.
• Uphold Service Standards – Keep our customer service interactions at the highest level, ensuring every issue is handled promptly, professionally, and with a commitment to continuous improvement.
• Drive Team Success – Equip your team with the tools, coaching, and support they need to hit their performance targets and exceed customer expectations. From conflict resolution to professional development, you’ll be there every step of the way.
• Build a Bigger Picture – Make the workday impactful and rewarding, helping each team member feel valued, part of a supportive family, and committed to a larger mission – because, together, we’re building a more sustainable future.

About You

• Experienced & Ready – With at least three years of experience in telesales, lead generation, or call center operations (ideally in an enterprise setting), you know your way around high-stakes customer interactions and love the challenge.
• Master Communicator – You’re a pro with words, whether verbal or written, and have the unique ability to make customers feel heard and understood.
• Problem-Solver Extraordinaire – Handling customer complaints is second nature, and you thrive on using feedback to fine-tune processes and improve the customer experience.
• Process & KPI Champion – You’re all about managing operations with precision. From KPI monitoring to ensuring data accuracy, you know that the details make all the difference.
• Tech-Savvy with a Purpose – Familiar with contact center tools and CRM platforms, you’re passionate about standardizing and simplifying processes to drive efficiency. After all, making things run smoothly is where you shine!

If you’re excited to bring your expertise and make a real impact every day, we’d love to see how you could lead our team to even greater heights! Apply now to join us at Cleanaway and help build a sustainable future!

Why join Cleanaway? 

• Attractive salary package
• Flexible working arrangements
• Career opportunities in a high growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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