Service Desk Supervisor
Job No.: 695648
Location: Clayton Campus
Employment Type: Full-time
Duration: Fixed-term appointment until 30 July 2027
Remuneration: $79,430 - $84,963 pa HEW Level 04 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
The Service Desk Supervisor oversees daily operations of the Monash Sport Service Desks, ensuring professionalism, strong organisation and efficient service delivery. This role is integral to providing exceptional customer service across Monash Sport programs and services at Clayton Campus, supporting a positive experience for students, staff and the wider community.
This position will be responsible for overseeing Service Desk operations and ensuring customers receive prompt, accurate and friendly support across a wide range of services including membership sales and renewals, POS transactions, facility enquiries, casual court bookings and learn to swim enrolments. You will coordinate daily administrative processes such as data entry, reporting, banking, roster management and shift allocation, while also supervising and supporting a team of casual Customer Service Officers. A key part of the role involves maintaining strong communication channels with Monash Sport staff and wider university stakeholders to support seamless service delivery. You will also contribute to the upkeep of facilities through stock control and merchandising activities, and work with the Service Desk & Membership Coordinator to improve customer service initiatives, promotional activity and program visibility.
To be successful in this role you will have a qualification in Sport Administration/Management or equivalent experience gained in a busy sport or leisure environment. You bring strong customer service experience in high-volume settings, with the ability to stay accurate and solution focused under pressure. You communicate clearly and professionally with a diverse range of people and are confident supporting, guiding and supervising team members. Highly organised and detail-focused, you can effectively manage competing priorities while maintaining smooth day-to-day operations. You also have sound judgement and strong computer literacy, including Microsoft Office and database systems, enabling you to confidently handle administrative and reporting tasks.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. As part of your application, please submit your CV and a Cover Letter addressing Key Selection Criteria 2,4 and 5.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Trent Crockett, Venues Manager, +61 3 9905 8747
Position Description: Service Desk Supervisor
Applications Close: Friday 24 July 2026, 11:55pm AEST
Supporting a diverse workforce
