Manager, Operations and Quality
Job No.: 693612
Location: Clayton campus
Employment Type: Full-time
Duration: Continuing appointment
Remuneration: $124,343 - $137,251 pa HEW Level 8 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Are you a strategic leader with a passion for operational excellence and a knack for navigating complex quality landscapes? Monash University is looking for a Manager, Operations and Quality to drive world-class standards across our cutting-edge research infrastructure.
In this pivotal role, you won’t just be managing a system; you’ll be driving a culture of innovation and continuous improvement. From evolving our Quality Management System (QMS) to harnessing AI-enabled digital tools, you will ensure our research infrastructure operations remain at the forefront of global compliance and innovation.
Why This Role?
- Strategic Impact: Lead the implementation of quality frameworks across all Monash campuses, ensuring we meet and exceed regulatory standards.
- Drive Innovation: Move beyond traditional compliance by leveraging data-informed insights and emerging AI capabilities to streamline audits and reporting.
- Collaborative Leadership: Act as a specialist adviser to senior stakeholders, building consensus and fostering partnerships that deliver measurable operational value.
- Autonomy and Growth: Reporting to the Director, Operations and Business Strategy, you will have the agency to manage strategic initiatives and cross-functional projects in a dynamic, high-impact environment.
What You’ll Bring
We are looking for an experienced manager who is a thoughtful problem-solver, with the ability to translate complex data into actionable solutions. You will have:
- Digital savvy: A proven ability to leverage digital automation and business systems to drive efficiency.
- Influence: Exceptional interpersonal skills with the ability to navigate a diverse stakeholder landscape and lead major projects to success.
- Vision: The ability to conceptualise high-level policies while maintaining a sharp eye on the finer details of organisational risk.
- Expertise: Knowledge of ISO9001 or similar standards within research or operational settings is desirable but not required; however, a willingness to undertake relevant certification after commencement is expected.
Key Responsibilities
- QMS Stewardship: Oversee the development and continuous improvement of the QMS using advanced digital tools.
- Audit Management: Manage the Quality Audit program, coordinating both internal and external assurance activities.
- Data-Driven Insights: Conduct research and analysis to support platform management reviews and strategic decision-making.
- Governance and Partnership: Lead relevant committees and maintain strong relationships with internal business units and external service providers.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen. We make tangible contributions because our purpose is clear; to deliver positive economic, social and environmental impact in resolving the global challenges of our age.
At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone's contributions, lived experience and expertise. When you come to work, you can be yourself, be a change-maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to
'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Shirin Robinson, Director, Operations and Business Strategy, shirin.robinson@monash.edu
Position Description: Manager Operations & Quality
Applications Close: Monday 25th May 2026, 11:55pm AEST
Supporting a diverse workforce
