Senior Library Services Officer
Job No.: 692609
Location: Clayton campus
Employment Type: Part-time, fraction (In semester: 0.6326530612 ; Out of semester: 0.7414965986)
Duration: Continuing appointment
Remuneration: Pro-rata of $86,344 - $99,179 pa HEW Level 5 (plus 17% employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive, collaborative community
- Be surrounded by extraordinary ideas - and the people who discover them
The Opportunity
Are you an experienced frontline leader who thrives in a fast-paced, people-focussed environment? Join Monash Library as a Senior Library Services Officer and play a pivotal role in shaping exceptional library experiences for students, staff, researchers, alumni and the wider community.
About the Role
As a Senior Library Services Officer, you will be a visible and trusted leader across multiple campuses, supervising a team who deliver high-quality, responsive and inclusive library services across extended hours, including evenings and weekends. You will act as the first point of contact for general library enquiries and be a strong advocate for self-service, while ensuring expert support is always close at hand.
This role is central to the success of the Services and Spaces team—supporting productive, safe and welcoming library environments that underpin student success, wellbeing, teaching and research. You’ll work closely with colleagues across the Library to continuously improve services, spaces and systems, while developing the capability and confidence of those you lead.
Hours and schedule for the role
The fraction, hours, and schedule for this role are available on this fact sheet. Senior Library Services Officer - Clayton
What You’ll Be Doing
- Lead and supervise Services and Spaces team members across a span of operating hours, fostering a culture of customer service excellence, continuous improvement and inclusion
- Deliver timely, accurate and professional frontline support through face-to-face, phone and digital channels
- Coordinate and oversee the effective use of Library spaces, resources and collections (physical and online)
- Interpret and communicate Library policies, procedures and copyright requirements clearly and confidently
- Collaborate with stakeholders to design and deliver programs that enhance student wellbeing, belonging and engagement
- Contribute to operational planning, process improvement and service renewal initiatives
- Support safe operations by coordinating space management activities, event setups and collection movements, in line with OH&S requirements
- Actively support Health, Safety and Wellbeing, including undertaking building or floor warden responsibilities
About You
You are a confident, hands-on leader with a strong customer service ethos and a genuine passion for enhancing the student and academic experience. You enjoy building relationships, solving problems, and developing the skills and knowledge of others.
You will bring:
- Demonstrated experience supervising and motivating teams in a frontline service environment
- Strong organisational, communication and problem-solving skills
- An understanding of higher education and the important role that libraries play in learning, teaching and research
- Advanced digital literacy and confidence working with library or service-delivery systems
- A collaborative, inclusive leadership style aligned with equity, diversity and inclusion principles
A tertiary qualification in library and/or information studies or an equivalent combination of relevant experience and training, is desirable
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please upload a current copy of your resume along with a cover letter in which you address how you meet the Key Selection Criteria in the position description. For further instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Hannah Fulton, Services and Spaces Manager, Hannah.Fulton@monash.edu or ph. +61 (0) 487 188 025
Position Description: Senior Library Services Officer
Applications Close: Sunday 17th May 2020, 11:55pm AEST
Supporting a diverse workforce
