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Head of Network Customers 

Location: Brisbane 

Remuneration/Benefit: Competitive remuneration and benefits 

• Lead the strategic customer portfolio for one of Australia’s largest rail infrastructure networks  

• Influence and manage commercial negotiations and consultation with customers, operators and industry groups 

• Executive leadership role with significant commercial accountability across Aurizon’s Central Queensland rail infrastructure assets 

Aurizon is Australia’s largest rail freight operator, delivering integrated supply chain solutions across an extensive national rail network. With a strong focus on safety, innovation, and sustainability, we play a critical role in connecting industries and communities across the country. 

About the role:  

We are seeking a commercially astute and strategic leader to join Aurizon as Head of Network Customers. This pivotal role is responsible for leading customer engagement across our Network business, ensuring strong partnerships, commercial outcomes, and alignment with Aurizon’s long-term strategy. 

Reporting to the Group Executive Network, you will lead a high-performing team responsible for managing key customer relationships, infrastructure strategy, and customer experience across our network operations. 

• Lead and execute the customer strategy for the Network business, aligning with enterprise priorities  

• Build and maintain strong, trusted relationships with key customers and stakeholders to drive long-term commercial and regulatory outcomes  

• Oversee customer account management and infrastructure construction contracts, ensuring successful execution of negotiated outcomes.   

• Lead and manage consultation with customers and industry groups regarding network maintenance and capacity, infrastructure and operational changes. 

• Anticipate future customer needs and identify opportunities for improvement and innovation  

• Lead, mentor, and develop a high-performing team focused on customer excellence  

• Partner closely with operations, legal, and finance teams to deliver integrated solutions 

About you:  

You are an experienced senior leader with a strong commercial mindset and a demonstrated ability to build enduring customer partnerships. You bring strategic thinking, operational understanding, and a track record of delivering results in complex environments. 

You will also have: 

• Significant experience in customer leadership, account management, or commercial roles within transport, logistics, infrastructure, or related sectors  

• Proven ability to negotiate and manage complex commercial agreements 

• Strong stakeholder engagement and influencing skills at executive level 

• Experience working in regulated environments (desirable) 

• Experience leading and developing high-performing teams 

• A collaborative and pragmatic approach, with the ability to navigate complexity and drive outcomes 

• Tertiary qualifications in business, commerce, or a related discipline (desirable) 

What we offer you: 
 
At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.  
 

Some of our benefits include: 

• Development and growth opportunities. 

• Access to mentoring and development programs. 

• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands. 

• Parental leave program and super booster. 

 About Aurizon. 

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.  

Look to Aurizon for a diverse and collaborative culture. 

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.