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Student Services Representative 121570

Apply now Job no: 494813
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: Staff, Financial Aid

The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: For assistance contact UWF Human Resources at 850-474-2694 or

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 121570
Position Title (Classification Title):  Student Services Representative 121570
Working Title:  Financial Aid Student Services Representative
Job Summary: The Student Services Representative counsels and explains financial aid processes and eligibility requirements. The incumbent will mainly be responsible for providing assistance via email to current and prospective students/parents, other departments on campus, and outside agencies. This position assists with technical support for various systems, to include testing. The incumbent will serve as backup support as needed, to include various internal processing tasks, special program support, and communication/outreach campaigns.
Department Financial Aid
FLSA: Exempt
Minimum Qualifications: A bachelor's degree in an appropriate area of specialization and one year of appropriate experience; or a high school diploma and five years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Preferred Qualifications Knowledge of financial aid policies and procedures; strong communication skills; computational skills; strong analytical skills; strong customer service skills; experience in a high-volume setting.
Essential Functions / Job Duties:
  • 30% - Provide customer service via response or outreach from financial aid email account, phone calls and Argo Central inquiries to prospective students/parents, other departments or outside agencies. - (Essential)
  • 10% - Work assigned to student reports and other office/administrative duties, as assigned. - (Essential)
  • 30% - Maintain backup support as needed to include various internal processing tasks, special program support, and communication campaigns. - (Essential)
  • 20% - This position assists with technical support for various financial aid systems, to include, but not limited to testing. - (Essential)
  • 10% - Assist with and/or participate in Financial Aid/Enrollment events as needed. Other duties as assigned based on departmental, unit and/or divisional needs. - (Essential)
Physical Demands:
  • Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility.
  • Impact of Deadlines: Externally imposed deadlines set and revised beyond one’s control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Frequently
  • Climbing or balancing: Occasionally
  • Stooping: Occasionally
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Frequently
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Occasionally
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:

This position requires a criminal background screen.

This position is eligible for veteran's preference.

Number of Vacancies 1
Work Hours 8:00am - 5:00pm, Monday-Friday
FTE 1.0
Salary Range $38,000.00
Pay Basis Annually
Closing Date: 04/03/2023
Special Instructions to Applicants:

Candidates must apply online through the University of West Florida website: Applicants are required to attach a resume, cover letter and contact information for three references. *References will be contacted upon submission of this application. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination.  Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  For information on obtaining a DD214, visit or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.  

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

Applications close:

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