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Police Communications Operator, 118460

Apply now Job no: 494711
Work type: Staff Full-time
Location: Pensacola - Main Campus
Categories: Staff, University Police

The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: For assistance contact UWF Human Resources at 850-474-2694 or

Employment based visa sponsorship will NOT be considered for this position.

Position Number: 118460
Position Title (Classification Title):  Police Communications Operator, 118460
Working Title:  Police Communications Operator
Job Summary: This is work ensuring the security of the law enforcement officers and facilities through the use of a communication-situation center. Work includes providing non-sworn law enforcement support services and university main switchboard operation. Responsibilities focus on the successful operation of the bank of equipment necessary for an effective agency, including a police radio based station, campus-wide radio based station, Florida Crime Information Center/National Crime Information Center teletype terminal, Criminal Justice Network (internet based), telephone and radio recorder, system; fire, intrusion, hold-up security and blue-light alarm system, facsimile machine, PBX consoled, and operation of all types of computer systems in a police department communications center.
Department Communications
FLSA: Non-Exempt
Minimum Qualifications: A high school diploma and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification or ability to obtain certification within six months on the National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) computer system are required. Must have 232 hours of 911 dispatcher training and pass state issued certification exam within one year of employment or have previous dispatcher experience prior to April 2012 to substitute experience for training hours and pass state issued certification exam within one year of employment.
Position Qualifications: Knowledge of correct spelling, punctuation and grammar usage. Must possess ability to relate to the public, and communicate verbally and in writing. Must possess ability to work in a confidential environment due to the sensitivity of information within the department. Must possess ability to follow written and oral instructions. Ability to speak clearly and interpret questions and answer those questions properly. Must possess the skills to use a computer.

Must obtain 911 police service telecommunicator certification within one year of employment per FSS 401.465.
Preferred Qualifications Experience operating and utilizing the following equipment in order to provide critical information to law enforcement officers, emergency personnel or similar: police radios or similar equipment; telephone/radio base stations; telephone/radio recording systems; alarm boards and/or computerized systems.
Experience coordinating information with surrounding law enforcement agencies and/or various other state and federal agencies.
Professional experience working with emergency situations.
Experience monitoring alarm systems and notifying personnel upon activation.
Experience with the Florida Crime Information Center/National Crime Information Center teletype terminal
Completed FCIC Full Access Basic Certification
Evidence of strong written and oral communication skills.
Experience working in a confidential environment.
Experience working with and assisting the public.
Essential Functions / Job Duties:
  • 50% - Operation of police radio, providing a life-line to state law enforcement officers, and campus-wide radio base channels and systems, telephone/ police and campus switchboard, telephone/radio recording system, all alarm boards and computerized systems in the communications center and coordinating information with surrounding law enforcement agencies, various other state and federal agencies and UWF departments. Implementation and performance of all special and emergency situations. Monitors all alarm systems and notifies personnel upon activation. - (Essential)
  • 10% - Operates the National Crime Information Center/Florida Crime Information Center and Criminal Justice Network terminal and all its functions, which includes but is not limited to, verification of driver’s license, personal background, criminal histories, vehicle tag and registration; and entry, modifications, locates, clears and cancellations of persons and property. - (Essential)
  • 5% - Acts as a receptionist for the Police Department. Answers questions, gives information and makes referrals. - (Essential)
  • 5% - Law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations. Receives and evaluates calls from the public requesting police assistance of emergency and non-emergency calls for service. Monitors police scanner and mutual aid frequency for receiving and evaluating calls from local law enforcement and emergency-response agencies. - (Essential)
  • 5% - Maintains and files field complaint cards, and maintains, issues and controls all University temporary, sidewalk, and guest parking permits. - (Essential)
  • 5% - Maintains and files university keys, engraver, issue and control of same. - (Essential)
  • 5% - Monitoring and operation of the university of West Florida’s main switchboard handling directory inquiries, along with local, long-distance and overseas; assists users of CISCO; directs callers to appropriate departments; furnishes information to callers concerning services of the university. Provides 24-hour telephone service and assistance between the general public and university personnel. - (Essential)
  • 5% - Reads and interprets for Americans with Disabilities (ADA) map, Fire and Security maps, Fire Hydrant map, University map, Police Zone map. - (Essential)
  • 5% - Receive and process found property, trespasses, disabled vehicles, duty rosters, emergency phone checks, repossession of vehicle logs, time cards, watch orders, keys, maintain logs, reports and tagging on same. - (Essential)
  • 4% - Operates, disseminates and maintains written log of all outgoing and incoming facsimile messages for UWF Police Department. - (Essential)
  • 1% - Will engage in activities and training, commensurate with his/her position, that advance multicultural and policy competence. - (Essential)
Physical Demands:
  • Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
  • Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Daily
  • Stooping: Daily
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Frequently
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Occasionally
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Special Requirements or Considerations of the Job:

This position is eligible for veteran's preference

This position requires fingerprinting

This position requires a criminal background screen

This position requires licensure, certification, or other described in the Special Instructions

Number of Vacancies 1
Work Hours 7am - 7 pm; 7pm -7am; split shifts ( with a 4 hour shift to total 40 hour work week. UWF Police Department is open 24 hours a day, 365 days a year. Must be able to work nights, rotating shifts, weekends, holidays and overtime as needed.
FTE 1.0
Salary Range 31,500
Pay Basis Annually
Closing Date: 2/7/2023
Special Instructions to Applicants:

Candidates must apply online through the University of West Florida website: Applicants are required to attach a resume, cover letter and contact information for three references. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination.  Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  For information on obtaining a DD214, visit or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S. 

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

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Mon.-Fri.: 8 a.m. - 5 p.m.