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Student Desk Assistant- Residence Life Student Staff Member (Fall 2023/Spring 2024)

Apply now Job no: 494656
Work type: Student
Location: Pensacola - Main Campus
Categories: Student, Housing

The University of West Florida is an Equal Opportunity/Access/Affirmative Action/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law. 

Please review job requirements carefully.  Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: For assistance contact UWF Human Resources at 850-474-2694 or

Employment based visa sponsorship will NOT be considered for this position.

Position Title (Classification Title):  Student Desk Assistant- Residence Life Student Staff Member (Fall 2023/Spring 2024), Student Assistant
Working Title:  SDA- Residence Life Student Staff Member
Job Summary: The Student Desk Assistant (SDA) is a part-time student staff position (minimum of 12 hours per week and maximum of 20 hours per week) earning an hourly Florida minimum wage. The SDA is responsible for assisting with all Area Office related functions in an efficient, knowledgeable, courteous, and professional manner that maintains high standards of service and hospitality. The SDA is supervised directly by the Hall Director (HD) and, indirectly, by other professional staff within the Department of Housing and Residence Life.

The role of the SDA is broad, but it encompasses a willingness to work daytime, evening, late night and weekend hours as scheduled, plus hours during holidays, and between academic terms. A background and positive experience in customer service, solid communication, and administrative skills are required. SDAs must have a respect for, and appreciation of, the diversity of the University Housing population.

Please note that Student Staff positions within the Department of Housing and Residence Life are expected to be your priority after academics. As you consider applying, please reflect on your current and future commitments and how you will prioritize your Student Staff position. If hired for this position, you will discuss a plan to balance your commitments with your supervisor.
Department Housing Residence Life
FLSA: Non-Exempt
Minimum Qualifications:

Applicants must be a student enrolled for credit. Applicants may be a student at UWF or any other college, university or high school. A student enrolled at an institution other than UWF must provide proof of attendance by submitting a registration/fee payment receipt from the school they will attend.

Position Qualifications: Registration as a UWF student for each semester of employment. Student staff members MUST register during pre-registration/academic advising to be eligible for employment for the upcoming semester.
Be in good academic standing with the University. This is defined as a cumulative UWF GPA of 2.5 for undergraduate students and 3.0 for graduate students during the term of employment. Grades from other universities are not calculated into the cumulative UWF GPA. SDAs failing to meet any of these academic requirements during any one semester will be placed on academic probation or terminated. SDAs who fail to meet any of these requirements for two consecutive semesters will be terminated.
Be in good standing with the University of West Florida and the Department of Housing and Residence Life (i.e. no student conduct issues, outstanding financial obligations, etc.).
Availability to attend Area Office Trainings and monthly On-Going Training. Dates will be provided prior to the beginning of each semester. Each applicant must have flexibility in their course and personal schedule to accommodate all meetings and trainings. Dates are subject to change.
Ability to work weekends and holidays. During holiday breaks, shifts and schedules are still in effect. SDAs scheduled to work shifts that fall within these times are still required to work these shifts unless otherwise informed by their supervisor or coverage has been arranged by the SDA.
Effective communication, leadership, and organizational skills. This includes checking and responding to mail or notices received via the SDA’s University email and phone calls.
A respect for, and appreciation of, the diversity of the University Housing population.
Preferred Qualifications On-campus residential student throughout time of employment. A current Housing Contract must be completed and approved by the University Housing Assignments staff prior to the first day of employment.
Experience living on campus for at least one semester.
Proven work experience that demonstrates ability to provide quality customer service.
Essential Functions / Job Duties:
  • 100% - Job Responsibilities Listed below are both specific job duties of the SDA position as well as minimum professional standards expected of all Housing & Residence Life employees. These responsibilities encompass student and community development initiatives, both proactive and reactive, that directly influence the success of our residential students. They also detail administrative responsibilities, foundational to this success. Finally, they exhibit behaviors that demonstrate professionalism and a commitment to the values of the department. Community Development Consistently greet residents and guests as they enter and leave the community. Conduct regular, formal and informal needs assessments with residents. Conduct periodical Hospitality Rounds throughout assigned desk shifts. Promote hall and departmental programming Assist in the development of community decorations such as bulletin boards, newsletters, and door decorations. Engage residents and guests by providing excellent quality customer-service related to the following: Answering phones, responding to inquiries with quality service skills, and following up with callers as necessary. Taking pride in serving as a resource for all inquiries. Sorting and distributing mail and packages to staff and residents per provided guidelines. Problem solving as needed to reach desired outcomes. Managing confidential information in a secure and sensitive manner. Learning effective operation of any university owned equipment. Completing all administrative functions in a thorough and efficient manner. Assisting in the completion of and instruction of how to complete work orders. Administration and Leadership When needed, Attend scheduled staff meetings on Monday nights from 9pm-11pm and monthly individual (1-on-1) meetings as scheduled by the HD. Each SDA must have flexibility in their course schedule to accommodate these staff meetings. Attend all training sessions arranged by the HD, Residence Life Coordinator (RLC), Assistant Director (AD), or other professional staff (see employment information for specific duties). Assist in student check-in and check-out processes, including all required administrative paperwork. Complete departmental paperwork and submit to the HD promptly. Assist the HD in various capacities including: staffing the Area Offices; Tours and other such university events; posting flyers relating to on-campus activities; assisting in delivery of Housing and Residence Life documents; and keeping current the check-in/out and roster paperwork, maintenance work order requests, and Incident Reports (if needed). Participate in periodic performance evaluations with the HD and/or the RLC or AD. Crisis Management Demonstrate ability to respond to all emergencies. SDAs are a vital part of the University’s response to urgent/emergency situations. In order to provide appropriate levels of response and assistance, SDAs must be very familiar with the buildings and exterior areas, and be able to hear alarms (fire, security, etc.), see paths of egress, provide verbal and non-verbal directions to residents when emergencies occur, and move throughout the floors of the building when elevator service is not available. Implement and enforce, with the guidance of the professional staff, policies and procedures of the Department of Housing and Residence Life, the University of West Florida, and the State of Florida. Overarching Staff Expectations Serve as an appropriate role model by following policies and procedures, accepting and completing assigned responsibilities, and encouraging participation in University Housing activities. Maintain positive and open communication with other student staff members and supervisory staff members (Hall Directors, Residence Life Coordinators, etc.). Other duties as assigned by supervisory staff members - (Essential)
Physical Demands:
  • Physical Requirements: Occasional and/or light lifting required. Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc., but none to the point of being disagreeable. May involve minor safety hazards where likely results would be cuts, bruises, etc.
  • Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup.
  • Standing: Daily
  • Walking: Daily
  • Sitting: Daily
  • Reaching with hands and arms: Daily
  • Climbing or balancing: Occasionally
  • Stooping: Occasionally
  • Use of hands to handle objects: Daily
  • Lifting up to 10lbs: Occasionally
  • Lifting up to 25lbs: Occasionally
  • Lifting over 25lbs: Never
  • Talking as express or exchange of ideas verbally: Daily
  • Hearing as perceive sound by ear: Daily
  • Vision as distinguish colors & depth: Daily
Number of Vacancies Mulitple
Work Hours 8am - 8pm; Shifts of 8am-12pm, 12pm-4pm, and 4pm-8pm
Contract Period Fall 2023/Spring 2024
FTE Part-Time
Salary Range $12.00
Pay Basis Hourly
Closing Date: 02/10/2023
Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: Applicants are required to attach a resume, cover letter and contact information for three references. *References will be contacted upon submission of this application. An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at 850-474-2694 or email

Terms of Employment & Compensation
All SDAs are expected to work at least 12 hours a week, with the expectation of receiving and working approximately 14–20 hours a week. Hours will vary depending on the needs of the Area Office and the community. Employment will begin in mid-August and end within the last week of the spring semester. Summer employment opportunities following Fall and Spring employment may be available.
SDAs are selected to work for the Department of Housing and Residence Life, not for a specific area/building. Placement into a specific location is based upon a variety of factors. The Department of Housing and Residence Life reserves the right to change a position assignment at any time, if deemed necessary for the best interest of the Department. Should a candidate decline a position assignment offer the candidate may be removed from the candidate pool.
SDAs may be placed on probation and/or terminated for noncompliance, loss or misuse of keys or equipment, poor performance of job responsibilities or role modeling, and/or failing to meet the academic requirements.
Reappointment is not automatic and is dependent upon the results of ongoing positive performance appraisals and meeting the GPA requirement. SDAs will be required to complete a re-application process. Reassignment in the same location or on the same staff for the coming academic year is not a guarantee.
As a professional courtesy, SDAs should demonstrate a willingness to provide a minimum of two weeks’ notice (in writing) to their supervisor prior to resigning employment.

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