Waste Contract Support Supervisor

Apply now Job no: 495854
Work type: Permanent Full Time
Classification: Band 6 ($84,808 - $91,481 pa)
Categories: Administration & Support, Customer Service, Environment & Sustainability, Trades & Labour

About us
We are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong such a great place to live.  

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary office we’re building in Central Geelong, now more than ever is a great time to join our diverse and inclusive team.

About the Role
In this role you will be working in the Waste Management team and will assist and support the Team Leader Waste Contract Management in the management of the City’s Waste Management Services contracts and associated activities including, but not limited to:

  • The waste, recyclables and green waste kerbside collection service
  • The hard waste collection service
  • The receiving and processing of recyclables
  • The Douro Street, North Geelong Resource Recovery Centre.

You will also supervise and provide day to day oversight and support to the contract management customer support team to ensure the provision of an effective high performing monitoring and resolution process for service delivery issues within the City’s waste management services. As well as assisting with the management of planning referrals that require waste management assessment, you will also play a key role in the development and implementation of new waste contracts.

Key responsibilities include:

  • Providing assistance and support for the effective contract management of the Waste Services contracts and associated activities.
  • Attending the relevant contract management meetings and having the ability to chair the meeting in the absence of the Team Leader Waste Contract Management.
  • Supervising the Contracts Support Officers and Field Officer to manage the provision of a high level of customer service to resolve service delivery issues within Council’s waste management services.
  • Providing key input and recording of data and also be able to drive the development of systems and service delivery improvement.
  • Assisting with the preparation and maintenance of a suite of management reports that supports the day to day management of the contracts, contractor performance and customer service.

About you
To be successful in this role, you will have:

  • Tertiary qualifications in a relevant field or sufficient practical experience to enable the applicant to be able to successfully undertake the role.
  • Demonstrated contract management skills and experience relating to service type contracts including large contracts.
  • Demonstrated experience in the use of judgement to enable quality decision making in the management of contracts and customer service.
  • Demonstrated ability to build partnerships with a range of stakeholders (both external and internal) to achieve optimal outcomes.
  • Demonstrated high level of interpersonal, communications, consultation and negotiation skills, including the ability to successfully negotiate and resolve conflicts.
  • Demonstrated ability to work both independently and as a member and leader of a team, often working to strict deadlines.
  • Demonstrated knowledge, skills and experience in occupational health and safety.


  • Demonstrated business administrative skills including budget development and monitoring and financial management.
  • Experience in Local Government environment.

As a member of our team, you’ll enjoy the benefits of:

  • flexible work arrangements
  • paid parental leave (14 weeks)
  • a healthy and safe environment
  • our employee wellbeing program
  • discounted memberships at Swim Sport and Leisure facilities
  • career development opportunities.

Applications and Enquiries
Click the Position Description link to view more information about this position. Applicants must address the Key Selection Criteria as listed in the position description.

Click the Apply for this job button to submit your application or find out more about this opportunity.

Enquiries: Richard Russell | 03 5272 4540 | RRussell@geelongcity.vic.gov.au

City of Greater Geelong values equal opportunity, fairness and enjoys a diverse and inclusive workforce. Applications are encouraged from people with a disability, Aboriginal and Torres Strait Islander descent, and people of all other cultural backgrounds.

Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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