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Senior ServiceNow Developer/Administrator

Apply now Job no: 507880
Position Type: Staff
Location: Boston Main Campus, Boston Main Campus - Eligible for Alternative Work Location
Categories: Information Technology Services

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:

Northeastern University is seeking a Senior ServiceNow Developer/Administrator to join as a core team member of the Service Management & IT Operations team within the Information Technology Services division. Along with other ServiceNow team members, the Senior ServiceNow Developer/Administrator will be responsible for core system configuration, gathering and documenting requirements with customers, development on the ServiceNow platform, and at times, leading development efforts.


  • Perform ServiceNow implementation tasks including but not limited to configuration, integration, orchestration, and custom application development.
  • Communicate ServiceNow process, operations, and capability information to all levels of management effectively.
  • Perform and/or manage the installation and testing of vendor-provided updates and new releases
  • Work with users to identify and refine business requirements and workflows
  • Work with the ServiceNow architect to design, and sometimes lead, ServiceNow integrations and orchestration activities, partnering with business partners and technical teams for implementation.
  • Identify and define business solutions for users that are aligned with best practices on the ServiceNow platform (I.e. limiting custom code, demonstrating good development practice, and adhering to licensing requirements).
  • Developing clear and concise technical documentation
  • Performing day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the ServiceNow platform.



  • A Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, or a related technical field is required.
  • Minimum 3+ years of direct experience as a ServiceNow Developer/Admin, configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, ITBM, HRSD, CSM, and/or Performance Analytics. Must have experience developing scoped applications and Mobile development on the platform.
  • Demonstrated understanding of service management processes, operations, and procedures
  • Familiarity with Agile (Scrum) and Waterfall project management methodologies
  • Advanced Scripting/ Reporting experience is required
  • Experience in producing enterprise level reports, including compiling data from several different sources
  • Experience with processes involving problem identification, recovery, escalation and resolution
  • Ability to be flexible, adaptable, and to learn new concepts quickly as needs arise
  • Technical skills: HTML, CSS, Javascript, SOAP/REST API
  • ServiceNow certification(s)
  • Higher education experience is a plus


Preferred Qualifications:



Salary Grade: 


Additional Information:

A criminal background check is required for this role.

This is position is eligible to work from an alternate location.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see

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