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Salesforce Administrator Boston Main Campus
The division of Information Technology Services is currently seeking a talented individual to fill the role of Salesforce Administrator. The Salesforce Administrator’s primary responsibility will be to help maintain and drive enhancements to our Salesforce.com platform. The candidate must have hands-on administration and configuration skills with the latest Salesforce.com releases, the ability to handle first-level user support/training requests, and experience designing advanced reports and dashboards. The Salesforce Administrator is responsible for the overall administration and assistance with the Salesforce.com CRM and third party applications. The Salesforce Administrator will work closely with members of the Enterprise Application Development team and others within ITS. To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
Service Desk Analyst Boston Main Campus
The Division of Information Technology Services is currently seeking a talented individual to fill the role of Service Desk Analyst. As part of the customer services team, the service desk analyst will provide support in-person, electronically, or by phone, training, and technology consultation to faculty, staff students and partners relating to effective use of technologies at Northeastern, including computer, audiovisual, mobility, telephony, network connectivity, and various software applications.
Administrative Officer Boston Main Campus
The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Administrative Officer. The Administrative Officer provides high-level functions and support to multiple AVP’s and ITS staff by executing a variety of time-sensitive and complex responsibilities. The Administrative Officer will serve as a lead on the team in planning, coordination and implementation of team activities developing effective systems that align the administrative support team with ITS organizational needs. S/he must be extremely proactive in foreseeing and taking action on high-level administrative needs and must provide outstanding customer service. This position requires a personable, energetic individual with excellent organization and communication skills.